SENIOR DIRECTOR POPULATION HEALTH OPERATIONS

JOB OVERVIEW
The Sr. Director of Population Health Operations is a pivotal leadership role responsible for overseeing market initiatives and operational programs that enhance quality patient care by executing against value-based contracts with the aim to deliver triple-aim care. This position is integral to the development and implementation of processes that guarantee necessary preventive care is provided, new processes and protocols are developed and deployed, and physicians and other care providers remain engaged in the care delivery.. The role demands a strategic approach to managing interdisciplinary teams across various geographies and business units, ensuring that the organization meets its operational goals while fostering collaboration among clinicians and management. In this capacity, the Sr. Director will lead large teams, identify and resolve issues that affect management, and influence the long-term direction of the business. The position requires a strong focus on project management, overseeing multiple programmatic initiatives at (region market) level, and ensuring that project deliverables and success criteria are met. 
 

JOB REQUIREMENTS

Master's degree in healthcare administration, Business Administration, or related fields Required

Work Experience

5 - 7 years    Program Management and Process Improvement    Required
5 - 7 years' Experience in healthcare industry    Required
3 - 4 years    Management Experience    Required
 

Experience leading projects from ideation to closure
Demonstrated success in a dynamic, fast-paced environment
Command of change management processes and experience implementing new programs
Experience in Population Health Management such as Stars, Quality or Risk Adjustment programs
Knowledge of Medicare Advantage and population health activities
 

Job Responsibilities
Essential Function
•    Provide leadership and accountability for market initiatives and operational programs supporting quality patient care.
•    Lead interdisciplinary teams across multiple geographies and business units.
•    Identify and solve problems impacting management and the long-term direction of the business.

•    Partner with physicians and operations leaders to design and operationalize population health initiatives.
•    Manage multiple programmatic initiatives and activities at the (region market) level.

•    Oversee patient engagement, outreach, and provider education programs for all lines of business (Commercial, Medicare, and Medicaid) and other managed populations.
•    Define, implement, lead, and measure processes from start to finish.

•    Ensure project deliverables, metrics measurement, and success criteria are achieved.
•    Organize and provide performance reporting and communication to executive and management teams.

•    Develop strategic messaging, communication plans, and training materials.
•    Deliver training to teammates and stakeholders, facilitating understanding of key objectives.

•    Assess and respond to CMS and internal mandates to ensure compliance and programmatic success.
•    Synthesize complex programs and communicate them clearly to stakeholders.

Other Job-Related Information:

Working Conditions:

Climbing - Rarely

Hearing: Conversation - Consistently

Hearing: Other Sounds - Frequently

Kneeling - Rarely

Lifting 50+ Lbs. - Rarely

Lifting <50 Lbs. - Occasionally

Pulling - Rarely

Pushing - Rarely

Reaching - Rarely

Sitting - Frequently

Standing - Rarely

Stooping - Rarely

Talking - Consistently

Use of Hands - Frequently

Color Vision - Occasionally

Visual Acuity: Far - Frequently

Visual Acuity: Near - Consistently

Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"

• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist

• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met

• Offer patients and guests priority when waiting (lines, elevators)

• Work on improving quality, safety, and service 

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.

• Respect everyone’s opinion and contribution, regardless of title/role.

• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.

• Pick up trash, ensuring the physical environment is clean and safe.

• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.

• Show courtesy and compassion with customers, team members and the community