POPULATION HEALTH OPERATIONS CONSULTANT

JOB OVERVIEW
The Population Health Operations Consultant at TriHealth plays a crucial role in improving the delivery of value-based care at TriHealth through program and project management. This position involves managing multiple projects, developing strong relationships with stakeholders, and ensuring effective operational management of health programs. The consultant will work collaboratively to enhance organizational performance and contribute to a positive work environment.
 

JOB REQUIREMENTS

Education
Bachelor's Degree in Related Field Required
Master's Degree in related field Preferred
 

Work Experience

4 - 5 years' Experience in related field 

Job Responsibilities
Essential Function
•    Provide program and project management implementation and execution.
•    Manage multiple projects simultaneously with accountability for ongoing activities and objectives.
•    Serve as an internal resource, consultant, and liaison to patients, families, staff, and community for program-related issues.

•    Direct the ongoing development, implementation, coordination, marketing, and evaluation of program outcomes.
•    Develop and maintain strong working relationships with internal and external partners and stakeholders.

•    Facilitate effective prioritization and communication among teams and community leadership.
•    Direct and coordinate daily operations of the program in collaboration with leadership.

•    Identify areas for improvement in business processes and operational efficiency.
•    Participate in improving organizational performance through recommending improvement activities and collecting data.

•    Work collaboratively with others to achieve goals and promote a positive work environment.

Other Job-Related Information:

Working Conditions:

Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Kneeling - Rarely
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Occasionally
Pulling - Rarely
Pushing - Rarely
Reaching - Rarely
Sitting - Frequently
Standing - Rarely
Stooping - Rarely
Talking - Consistently
Use of Hands - Frequently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service 
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community