SENIOR MANAGER POPULATION HEALTH PROVIDER OPERATIONS

JOB OVERVIEW
This role will be responsible for leading projects to support the delivery of high quality, low costcare and driving our providers toward the use of tools and processes to do so. We're looking for a senior leader who is technically capable of finding insights and turning insights into action.
 

JOB REQUIREMENTS
Bachelor's Degree    Healthcare Administration, Business Administration or related field    Required
 

Work Experience
5 - 7 years    Experience Healthcare, Population Health or related field    Required

Knowledge, Skills and Abilities
KSAs
•    Previous Healthcare experience and/or startup experience
•    Proficient in analyzing data sets to generate insights

•    Strong communication skills to facilitate collaboration and influence stakeholders
•    Exceptional organizational skills, adept at prioritizing tasks effectively to consistently meet deadlines

•    Experience developing and implementing systems and processes to achieve KPIs
•    Experience supporting growth through process, technology and offshore teams

•    Thrives in a fast paced, metrics driven environment
•    Comfortable with ambiguity

Job Responsibilities
Essential Function
•    Develop and execute initiatives to support navigating members to high quality providers
•    Business owner external Provider Directory and internal provider search tooling, leading our effort to continuously improve the usability and usefulness of our directory to match our strategy
•    Quantitatively and qualitatively review directory utilization to identify opportunities to improve effectiveness
•    Develop and improve methodologies to continuously evaluate our in-network providers based on quality, accessibility and patient experience to inform our care navigation initiatives
•    Partner with key leaders across network, member service guide and clinical to enable teams to support care navigation efforts to improve the quality of seen specialists
•    Partner with product and engineering to build directory and care navigation tools in support of goals
•    Evaluate vendor landscape and manage vendor relationships
 

Other Job-Related Information:

Working Conditions:

Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Kneeling - Rarely
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Occasionally
Pulling - Rarely
Pushing - Rarely
Reaching - Rarely
Sitting - Frequently
Standing - Rarely
Stooping - Rarely
Talking - Consistently
Use of Hands - Frequently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service 
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community