Senior Transformation Advisor

The Senior Transformation Advisor reports to the Strategic Transformation Partner and serves as an internal consultant to management, staff, and physicians. This role provides leadership support for projects and programs aligned with TriHealth's five strategic pillars: People, Growth, Service, Quality, and Finance.

The Senior Transformation Advisor is accountable for managing multiple projects and priorities, ensuring timely execution, implementation, and oversight of deliverables while maintaining professionalism consistent with TriHealth Values and Always Behaviors.

Minimum Job Requirements:

• Bachelor’s degree in business, Engineering, Physical or Life Sciences, Medical, Nursing, Allied Health, or a related field (Equivalent experience may be accepted in lieu of degree).
• 4-5 years of professional experience in healthcare, business, operations, process improvement, or consulting (An advanced degree may offset up to 2 years of experience).
• Proficiency in Microsoft Word, PowerPoint, Excel, and strong analytical skills (Ability to learn other packaged software as needed).
• Preferred certifications: Project Management Professional (PMP), Six Sigma, Lean, or similar process improvement training.

The ideal candidate for this role must be able to travel throughout the system to assist and collaborate with teams across the organization. While our primary offices are in Baldwin, we regularly engage with teams in various locations to drive transformation efforts.

Key skills include:

• Process Improvement (Lean, Six Sigma, A3 problem-solving, Kaizen/RIE)
• Project Management & Change Leadership
• Data Analysis & Decision-Making
• Ability to work autonomously while collaborating with diverse teams

If you're passionate about driving meaningful change and working across multiple locations, we’d love to hear from you!

Key Responsibilities:

• Lead Project & Change Management, applying tools and techniques such as Lean, Six Sigma, IHI Improvement Model, and other methodologies to optimize organizational performance.
• Utilize advanced project planning rigor, including defining project scope, creating charters, and developing work plans to support implementation.
• Collaborate with operational owners to evaluate progress, track milestones, resolve barriers, and recommend adjustments for project success.
• Identify appropriate key performance metrics to assess efficiency, effectiveness, quality, safety, and cost, leveraging available data systems or developing new data collection tools when necessary.
• Facilitate process improvement initiatives, including Value Stream Mapping, Time Studies, Rapid Improvement (Kaizen) events, and other lean methodologies.
• Provide mentorship and training to internal teams in Lean principles, project management, and process improvement to enhance organizational capabilities.
• Serve as a technical resource and coach, identifying knowledge gaps and delivering targeted training in an appropriate format.
• Proactively identify and mitigate barriers that may affect timely project completion, escalating issues when necessary.
• Cultivate strong working relationships with stakeholders at all levels, demonstrating effective leadership in conflict resolution and collaboration.
• Maintain professionalism in communication and presentations, ensuring messages are tailored to the audience.

Additional Information:

• Ability to organize complex projects across clinical and non-clinical areas.
• Strong communication skills across all levels, from frontline employees to senior executives.
• Capability to simplify complex processes and effectively convey information for operational learning and development.
   

Working Conditions

This role involves a range of physical and cognitive demands, including:

Physical Activities:

• Climbing – Occasionally
• Kneeling – Rarely
• Lifting:
• Less than 10 lbs – Consistently
• 11-50 lbs – Occasionally
• 50+ lbs – Rarely
• Pulling/Pushing – Occasionally
• Reaching – Occasionally
• Sitting – Frequently
• Standing – Frequently
• Stooping – Occasionally
• Walking – Frequently
• Use of Hands – Frequently

Cognitive & Sensory Requirements:

• Concentration – Consistently
• Continuous Learning – Consistently
• Hearing (Conversation) – Occasionally
• Interpersonal Communication – Consistently
• Reading – Consistently
• Thinking/Reasoning – Consistently
• Color Vision – Frequently
   

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service 
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community

Job keyword:

Strategic Transformation, Healthcare Consulting, Operational Improvement, Leadership Support, Process Optimization, Change Management, Project Execution, Organizational Development, Performance Monitoring, Healthcare Leadership, Quality & Safety Improvement, Lean Six Sigma, Process Improvement Methodologies, Patient Care Optimization, Medical Operations, Business Strategy in Healthcare