Team Member Provider Relations Specialist

Job Overview:

This position is responsible for employee relations for assigned areas. This position is responsible for the following duties: day to day employee relations consulting with management and staff, investigation and resolution of workplace issues and related special project including education and departmental intervention assessment; and administer personnel policies including Employee Relations, Training and Development, Recruitment, Benefits Administration, FMLA and other special projects.

Location:

• 625 Eden Park Dr - TriHealth Corporate Offices

Work Hours:

• Full-time position: 80 hours bi-weekly
• Day shift
   

Job Requirements:
Bachelor's degree in human resources; or related field 
Knowledge of employment law
1-3 years in a related field


Job Responsibilities:

Knowledge of policies and procedures; counsel's employees and managers on routine employee relations issues; policies and procedures are interpreted correctly and applied consistently, however allowing for appropriate judgment calls when necessary.  Communicates clearly.  Demonstrates service excellence.  Returns voice mails and responds to emails by end of day received and resolves workplace issues in a timely manner. Timely is considered within 5 days 95% of the time.   Stays abreast of Employment Law and HR policy changes.
Problem solving approach should incorporate needs of both the employee and management resulting, when possible, in win-win solutions. Addresses and resolves problems using sound judgment.  Seeks direction from HR Leadership or Business Partner when appropriate or when discussion can assist with problem solving process.
Process and supply documentation for unemployment to the state of Ohio.  Partner with legal and risk teams as appropriate, provide employment documentation and assist as needed on subpoenas or any litigation needs.
Assists in tracking compliance of TriHealth required trainings and or vaccinations etc. Working with leaders and owners of the work streams on next steps for team members that are noncompliant.  Tracking trending as well as providing employee law guidance in policy development.
Rounding regularly with leadership of assigned region. Provide coaching to leader and or team members as needed.  Identify trends and collaborate with the HRBP pf the assigned region.
Facilitate the interactive process for ADAA claims and approvals / denial. Have knowledge of FMLA law and partner with the LOA team as appropriate to assist team members and leaders on process and status.


Other Job-Related Information:

Working Conditions:

Climbing - Rarely
Concentrating - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Kneeling - Rarely
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Occasionally
Pulling - Rarely
Pushing -Rarely
Reaching - Rarely
Sitting - Frequently
Standing - Rarely
Stooping - Rarely
Talking - Consistently
Use of Hands - Frequently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service 
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community