Safety and Reliability Program Management Consultant

TriHealth is seeking a Safety and Reliability Program Management Consultant to support and advance our system‑wide commitment to patient safety and high reliability. Under the direction of the Director of Patient Safety, this role leads the Safety and Reliability Program, oversees the Incident Reporting Information System (IRIS), and partners with clinical and operational leaders to drive safety initiatives, analyze trends, and strengthen a culture of safety across the organization.

Location:

• Corporate TriHealth Offices at 625 Eden Park Dr., Cincinnati, OH 45202 

Work Schedule:

• Full-Time (80 hours bi-weekly)
• Day shift 

Incentives & Benefits:

In addition to a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. For more information, please visit our benefits page:  https://careers.trihealth.com/what-we-offer/benefits  

Required Qualifications

- Education & Licensure

• Bachelor's Degree - Nursing or Allied Health OR Master's Degree in Nursing, Allied Health or Healthcare Administration
• Registered Nurse or other clinical certification/license, Professional in Healthcare Quality (CPHQ) OR other relevant accredited professional certification at time of hire

-Experience

• 3–4 years of clinical experience in nursing OR other healthcare experience
• 1–2 years of professional experience in quality, patient safety (e.g. high reliability), project and/or program management

-Skills & Competencies

• Effective interpersonal communication skills including teamwork, leadership, and team facilitation.
• Strong oral, writing, and presentation skills.
• Good organizational skills.
• Excellent critical thinking skills.
• Exceptionally strong interdisciplinary collaboration skills.
• Computer (e.g. Microsoft Office Suite) and data management/analytic skills.
• Knowledge of root cause analysis, failure mode and effect analysis, and error investigations.
• Understanding of basic statistics, working knowledge of standards and data sets related to healthcare quality and patient safety initiatives 

Preferred Qualifications

• CPPS (Certified Professional Patient Safety) or other evidence of advanced commitment to profession.

Job Overview:

Under the direction of the Director of Patient Safety, this position will oversee and manage TriHealth's Safety and Reliability Program including the Incident Reporting Information System (IRIS). The Safety and Reliability Program Management Consultant will collaborate with Patient Safety Consultants to lead patient safety initiatives, proactive patient safety surveillance, and monitoring of patient safety-related standards by external agencies. The position works with leadership to continue the advancement of patient safety strategies, high reliability, and a culture of safety by leading or providing guidance for patient safety improvement initiatives that align with and achieve key organizational goals. Responsibilities: • Develop strong working relationships and demonstrate a positive attitude in all workforce interactions. • Provide exceptional customer service and interpersonal engagement with all stakeholders including patients, families, and visitors when relevant. • Manages user access, roles, and scopes as well as development of forms, reports, and dashboards within IRIS and its associated modules. Oversee all software processes related to the integrity of the incident reporting system. • Collaborates with Information Systems, Nursing Quality, and other internal and external stakeholders for data backup, system interface, data integration, and real time data reporting for adverse safety events. • Maintains reports, scorecards, and dashboards, and develops other relevant patient safety data on routine basis and takes action to continue advancing quality and patient safety goals. • Design, develop, implement, and sustain TriHealth's Safety and Reliability Program including educational and training presentations. • Analyze internal and external patient safety data to identify patterns and improve patient safety trends while promoting a culture of safety and high reliability. • Assists in leading system wide safety culture initiatives, including but not limited to facilitating or leading process improvement teams, delivering safety-related presentations. • Coach colleagues in patient safety concepts/skills and application of high reliability. • Apply high reliability principles and performance improvement tools as needed. • Consistently meet project timelines and achieve measurable results. • Facilitate task forces, workgroups, and/or committee meetings, including preparation of minutes, reports, dashboards, and related correspondence. • Works closely with physicians, executive and operational leaders, and team members at all levels to define and achieve common goals. • Partner with Patient Safety Consultants to develop, review, and revise hospital policies and procedures that impact patient safety. • Partner with Patient Safety Consultants to respond to adverse events and share lessons learned and/or safety alerts across the TriHealth System.

Job Responsibilities:

• Provides leadership oversight for TriHealth’s Safety and Reliability Program. Oversight includes program design, development, implementation, and sustainment. Assists with the facilitation of TriHealth’s adoption of safety and reliability practices and tools for team members and leaders including change management. Develops and maintains educational resources and presentations as it relates to high reliability, safety principles and practices, and culture of safety. Ensures measurable success of safety and reliability programs. 
• Manages user access, roles, and scopes as well as development of forms, reports, and dashboards within IRIS and its associated modules. Works with IS/IT teams to troubleshoot problems, suggest improvements or upgrades to the incident reporting system and database. Works with software companies to implement, maintain, support, and improve the corporate applications for incident reporting. Collaborates with Helpdesk in the event of outages or system downtime. Supports user feedback to improve the quality of the systems and the data by developing reports, dashboards, and forms used by the organization. 
• Analyzes internal and external patient safety data to identify patterns and improve patient safety trends through the facilitation of improvement workgroups and/or taskforces. 
• Maintains reports, scorecards, and dashboards, and develops other relevant patient safety data on routine basis and takes action to continue advancing quality and patient safety goals.
   

Working Conditions:
Climbing - Rarely 
Concentrating - Consistently 
Continuous Learning - Consistently 
Hearing: Conversation - Consistently 
Hearing: Other Sounds - Frequently 
Interpersonal Communication - Consistently 
Kneeling - Rarely 
Lifting <10 Lbs. - Occasionally 
Lifting 50+ Lbs. - Rarely 
Lifting <50 Lbs. - Occasionally 
Pulling - Rarely 
Pushing - Rarely 
Reaching - Rarely 
Reading - Consistently 
Sitting - Frequently 
Standing - Rarely 
Stooping - Rarely 
Talking - Consistently 
Thinking/Reasoning - Consistently 
Use of Hands - Frequently 
Color Vision - Occasionally 
Visual Acuity: Far - Frequently 
Visual Acuity: Near - Consistently 
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS... 
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello" 
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist 
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS... 
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met 
• Offer patients and guests priority when waiting (lines, elevators) 
• Work on improving quality, safety, and service

Respect: ALWAYS... 
• Respect cultural and spiritual differences and honor individual preferences. 
• Respect everyone's opinion and contribution, regardless of title/role. 
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS... 
• Value the time of others by striving to be on time, prepared and actively participating. 
• Pick up trash, ensuring the physical environment is clean and safe. 
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS... 
• Acknowledge wins and frequently thank team members and others for contributions. 
• Show courtesy and compassion with customers, team members and the community