Position SummaryThe RN Triage Nurse provides clinical assessment, triage, and patient care coordination for incoming patient calls and messages. This role supports providers by managing symptom-based calls, ensuring appropriate care disposition, and enhancing patient access and satisfaction through timely clinical response.
Key Responsibilities- Perform telephone triage using evidence-based protocols to assess patient symptoms and determine appropriate level of care
- Provide clinical advice, education, and follow-up instructions within scope of practice
- Route patients appropriately (office visit, urgent care, ED, telehealth, etc.)
- Manage in-basket messages, patient calls, and follow-ups in Epic
- Collaborate with providers and care teams to escalate clinical concerns
- Document all patient interactions accurately and timely in the EMR
- Support care coordination, including medication questions, lab follow-ups, and chronic condition support
- Assist with reducing unnecessary visits and improving access for same-day care needs
- Ensure compliance with documentation, safety, and regulatory standards
Qualifications- Active RN license (State of Ohio)
- Minimum 2–3 years of clinical nursing experience (Primary Care, ambulatory, or triage preferred)
- Strong clinical assessment and critical thinking skills
- Experience with EMR (Epic preferred)
- Excellent communication and patient service skills
- Ability to work independently and prioritize high-volume workflows
Preferred Experience- Telephone triage experience
- Primary Care or Internal Medicine setting
- Familiarity with triage protocols and workflows
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community
Registered Nurse, Family Medicine |
