Program Manager Advance Illness - Hospice of Cincinnati

Step into a meaningful role within our Hospice Care Team as a Program Manager for Advance Illness dedicated to supporting patients and families during some of life’s most vulnerable moments.  You’ll serve as a trusted resource for nurses, physicians, caregivers, and loved ones, helping maintain comfort, dignity, and continuity of care.

This opportunity is ideal for someone who is compassionate and confident working independently in a field-based or home‑care setting. A passion for supporting colleagues, providing calm reassurance, and upholding the highest standards of patient-centered care will make you an invaluable part of our hospice mission.

Location:

Hospice of Cincinnati - 4360 Cooper Rd, Cincinnati, OH 45242

Work Schedule:

• Day Shift 

• Full Time

  Incentives & Benefits: 

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. Please use the link to view TriHealth’s benefits: https://careers.trihealth.com/what-we-offer/benefits  

To explore more about Hospice and the care we provide click the link below: 

https://hospiceofcincinnati.org/

Job Overview:

This role is responsible for day-to-day management and performance of HOC Navigators Palliative Care programs (inpatient, ambulatory, home-based, assisted living/long term care) and Advance Care Planning program. Manages work processes including referral, admission, care, discharge, and transfer. Ensures collaboration and coordination across programs internal and external to HOC Navigators. Achieves pillar goals in areas of people/culture, quality/safety/compliance, service, growth, and finance. Leads in accordance with TriHealth Way of Leading, SERVE values, and ALWAYS behaviors. Reports to the Senior Manager Advanced Illness Programs. Serves as a member of the HOC Navigators management team.

Job Requirements:

Bachelor's Degree In nursing, healthcare, or related field. (Required) 
Master's Degree (Preferred)
3 - 4 years Healthcare management required. (Required) 
3 - 4 years Previous practice management or palliative care program experience preferred. (Preferred)
Other Center to Advance Palliative Care (CAPC) Required 
Other National Partnership for Healthcare Innovation (NPHI) Required 
Other Care Solutions Network of Ohio (CSNO) Required
Participates in regional and national palliative care professional organizations including: Care Solutions Network of Ohio, Center to Advance Palliative Care, and National Partnership for Hospice & Healthcare Innovation.

Job Responsibilities:

People/Culture: Creates a caring and compassionate culture and a high level of provider and team member engagement; Recruits, selects, onboards and develops team members to create a high-performing team; Promotes specialty certifications; Develops staffing plans and work schedules to maintain continuity, quality, and efficiency of care delivery. 
Quality/Safety/Compliance: Develops and Maintains work processes to support evidence-based, standard work and to promote patient & family care and service that is safe, timely, effective, efficient, equitable, and patient-centered; Engages team members in continuous performance improvement to ensure excellence in care delivery. Ensures accurate documentation and coding. Achieves operating and strategic goals. 
Service: Ensures a high level of satisfaction among patients, families, and referral partners by promoting responsive, coordinated, and compassionate service. Addresses service recovery issues in a timely manner and drives continuous improvement in patient and referral partner experience. 
Financial: Assists in the development and management of operating budgets; Achieves revenue, expense, operating margin and other budget targets; Monitors and manages productivity; Coordinates billing processes to support accurate and timely reimbursement. 
Growth: Achieves volume goals for each program or service; Assists HOC senior managers in piloting and implementing new programs and services; Supports population health and value-based initiatives that expand access, improve outcomes, and align with organizational growth priorities.

Other Related Information:

Direct Report FTEs = 30-39

Working Conditions:

Bending - Rarely 
Climbing - Rarely 
Concentrating - Consistently 
Continuous Learning - Frequently 
Hearing: Conversation - Consistently 
Hearing: Other Sounds - 
Interpersonal Communication - Consistently 
Kneeling - Rarely 
Lifting <10 Lbs. - Frequently 
Lifting 50+ Lbs. - Rarely 
Lifting <50 Lbs. - Rarely 
Pulling - Rarely 
Pushing - Rarely 
Reaching - Rarely 
Reading - Consistently 
Sitting - Frequently 
Standing - Frequently 
Stooping - Occasionally 
Talking - 
Thinking/Reasoning - Consistently 
Use of Hands - Frequently 
Color Vision - Consistently 
Visual Acuity: Far - 
Visual Acuity: Near - 
Walking - Frequently

Leadership Performance Standards

TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:

Achievement of Annual Pillar Goals: 
1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance

Leadership Competencies: 
TriHealth Way of Leading 
TriHealth Way of Serving 
Transformation Change 
Drive for Results 
Build Organizational Talent

Leadership Tactics: 
Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles. 
Regularly Round on Team Members, using questions from the rounding log. 
- 25 or fewer team members = monthly 
- 26-50 team members = every other month 
- 51+ (and optional team members) = quarterly

Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.

Model, coach and validate team members use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).

Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.