Navigation Center Coordinator II

Full Time - Navigation Center Coordinator

Location:

4310 Cooper Rd, Cincinnati, OH 45242

Work Schedule:

• Full time, day shift
• Monday-Friday, 9:30a.m. to 6:00p.m. with with 4th weekend requirement

Job Overview:

Under supervision, this multi-functional position supports staff, management, and clinical personnel by executing specific, essential clerical and coordination duties. As initial contact to HOC for incoming referral inquiries, is responsible for referral processing and scheduling, along with ensuring documentation accuracy and integrity within the electronic records system (Epic). As needed, facilitates workflow throughput of referral and admission processes. As an experienced coordinator, has knowledge and leverages experiences to answer questions and provide guidance to applicable team members. Consistently displays empathy and professionalism while adhering to associated processes and tasks. Requires excellent communication skills with the ability to manage patient/family emotions and confrontational customers, as well as provides comfort with difficult topics. At times, deals with crisis situations; must be able to manage effectively. Positively communicates with both HOC staff and referral contacts and follows appropriate channels for problem identification and resolution. May serve as primary preceptor/mentor for new hire team members.

Job Requirements:

High School Diploma or GED Degree or GED (Required)
1 - 2 years experience Clerical in a related field (Required)
Computer proficiency in MS Office 
EPIC 
Typing proficiency 
Medical terminology 
Excellent written and verbal communication 
Customer service 
Negotiation skills 
Independent thinker

 

Job Responsibilities:

Graduate of an approved technical, professional, or vocational program 
High School Degree or GED 
Supports staff, management, and clinical personnel by executing specific, essential clerical and coordination duties. Responsible for referral processing and scheduling, along with ensuring documentation accuracy and integrity within the electronic records system (Epic). As needed, facilitates workflow throughput of referral and admission processes. Provides guidance to applicable team members. Provides comfort with difficult topics. At times, deals with crisis situations; must be able to manage effectively. Positively communicates with both HOC staff and referral contacts and follows appropriate channels for problem identification and resolution. 
Performs other duties essential to the specific business unit as assigned.

 

Working Conditions:

Bending - 
Climbing - Rarely 
Concentrating - Consistently 
Continuous Learning - Consistently 
Hearing: Conversation - Consistently 
Hearing: Other Sounds - Consistently 
Interpersonal Communication - Consistently 
Kneeling - Occasionally 
Lifting <10 Lbs. - Rarely 
Lifting 50+ Lbs. - Rarely 
Lifting <50 Lbs. - Rarely 
Pulling - Rarely 
Pushing - Rarely 
Reaching - Occasionally 
Reading - Consistently 
Sitting - Consistently 
Standing - Rarely 
Stooping - Rarely 
Talking - Consistently 
Thinking/Reasoning - Consistently 
Use of Hands - Consistently 
Color Vision - Consistently 
Visual Acuity: Far - Frequently 
Visual Acuity: Near - Consistently 
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS... 
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello" 
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist 
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS... 
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met 
• Offer patients and guests priority when waiting (lines, elevators) 
• Work on improving quality, safety, and service

Respect: ALWAYS... 
• Respect cultural and spiritual differences and honor individual preferences. 
• Respect everyone's opinion and contribution, regardless of title/role. 
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS... 
• Value the time of others by striving to be on time, prepared and actively participating. 
• Pick up trash, ensuring the physical environment is clean and safe. 
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS... 
• Acknowledge wins and frequently thank team members and others for contributions. 
• Show courtesy and compassion with customers, team members and the community