Medical Record Clerk II

At TriHealth, our Medical Records Clerks play a vital role in supporting high‑quality patient care by ensuring health information is accurate, secure, and accessible. When you join TriHealth, you become part of a mission‑driven healthcare system that values precision, integrity, and collaboration—while investing in your personal and professional growth.

Location: 7810 Five Mile Rd, Cincinnati, OH 45230

Schedule: Full time day shift

Incentives & Benefits: 

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

*PRN positions not eligible for TriHealth benefits

https://careers.trihealth.com/what-we-offer/benefits

Minimum Job Requirements:

• High School Diploma or GED Degree or GED in Clerical (Required)
• Excellent customer service skills 
• Basic computer 
• Keyboard skills 
• Knowledge of copier, fax, printer, phones 
• Communication skills 
• Ability to sort and file alphabetically
  
  Job Overview:

This position performs functions necessary to organize, maintain, and use patient records. One may specialize in one or more of the standard functions listed below. Specific assignments will vary from day to day based on the needs of the Department

Job Responsibilities:

• Completes daily work reports / journal in order to account for productive hours and contributes to work standards and budgeting of the Department. 
• May stamp mail, distribute incoming mail/faxes into mailboxes, Empties shuttle and distributes 
• Outcomes may include, Completing FMLA forms, disability forms, attorney requests, and insurance requests 
• Pulls, refiles charts, routes paperwork, to appropriate locations, responds to phone calls and maintains faxes in a timely manner 
• Receives and completes release of patient information in compliance of HIPPA and Department policy 
• Receives and completes release of patient information in compliance with HIPAA and department policies

Working Conditions:

Climbing - Occasionally 

Hearing: Conversation - Frequently 

Hearing: Other Sounds - Frequently 

Kneeling - Frequently 

Lifting 50+ Lbs. - Occasionally 

Lifting <50 Lbs. - Occasionally 

Pulling - Frequently 

Pushing - Frequently 

Reaching - Frequently 

Sitting - Occasionally 

Standing - Consistently 

Stooping - Frequently 

Talking - Consistently 

Use of Hands - Consistently 

Color Vision - Consistently 

Visual Acuity: Far - Occasionally 

Visual Acuity: Near - Consistently 

Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"

• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist

• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met

• Offer patients and guests priority when waiting (lines, elevators)

• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.

• Respect everyone’s opinion and contribution, regardless of title/role.

• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.

• Pick up trash, ensuring the physical environment is clean and safe.

• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.

• Show courtesy and compassion with customers, team members and the community