Lead Application Engineer - Ambulatory EpicCare (REMOTE)

TriHealth’s IT team plays a vital role in our mission to improve the health of the people we serve, empowering compassionate, human‑centered care through innovative technology. As part of a nationally recognized health system known for its authentically human culture and commitment to ensuring every person feels seen, heard, and cared for, you’ll contribute to meaningful digital advancements. Our employer brand promise, “Be Seen. Be Heard. Be TriHealth,” reflects the supportive, purpose‑driven environment our team members experience each day. With strong inclusion and belonging initiatives that encourage you to bring your authentic self to work, TriHealth offers a place to grow your career, make an impact, and help shape the future of healthcare technology for the Cincinnati community.

Location: This is a work from home role that requires willingness to commute to Cincinnati for communicated required meetings. 

Schedule: This is a standard day shift role that can include rotating on-call commitments and other variations. 

Benefits: https://careers.trihealth.com/what-we-offer/benefits *Please note: OPTIONAL positions are not eligible for TriHealth benefits* 

We offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

Minimum Job Requirements:

Bachelor's Degree in Information Systems 
Other relevant fields of study 
Equivalent experience accepted in lieu of degree
Flexible/adaptable learning and understanding new technologies 
Proven analytical and problem-solving abilities 
Ability to work both independently and in a team-oriented, collaborative environment 
Execute tasks in a high-pressure environment
4-5 years experience in a related field
Epic certified in Ambulatory

Job Overview:

Under the general supervision and direction of the Manager of IT Applications (Community Connect), this position performs high level technical systems analysis and programming in one or more specialized phases of applications. Also is delegated the responsibility and accountability of managing the application portion of projects from concept to completion. Prepares detailed specifications from which programs will be written. Responsible for understanding customer needs and processes to ensure maximum utilization of automation and system availability. Persons in this position are responsible for program design, coding, testing, debugging and documentation. Works with other Information System teams to ensure the performance of underlying technical infrastructure and software utilization. This position is also accountable for application development, modifications of existing and new systems, customer support, consulting and providing information as appropriate to departments, management and the organization. Scope includes defining and understanding specification, preparing request for proposals, and participating in system acquisition process and implementation. Serves as an example and facilitator to other team members. 

Job Responsibilities:

Supports departmental and organizational processes including customer support and problem resolution in a timely manner to ensure maximum system availability. Provides appropriate escalation of critical issues as necessary.
Performs high quality definition, analysis, design, programming functions and documentation for assigned projects and requests. 
Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

Ensures that project solutions -designs, request for proposal, system acquisition, and modification, etc.- meet the goals and objectives of the requesting department
Provides leadership to ensure project tasks are completed accurately and within the time estimated from the project schedule or scheduled completion date of request
Attends technical/professional training courses -seminar or self-study- for career development and job responsibility performance. 

Working Conditions:

 Climbing - Rarely
Hearing: Conversation - Frequently
Hearing: Other Sounds - Frequently
Kneeling - Rarely
Lifting <10 Lbs. - Occasionally
Lifting <50 Lbs. - Occasionally
Pulling - Occasionally
Pushing - Occasionally
Reaching - Occasionally
Sitting - Occasionally
Standing - Frequently
Stooping - Occasionally
Talking - Frequently
Use of Hands - Frequently
Color Vision - Frequently
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"

• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist

• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met

• Offer patients and guests priority when waiting (lines, elevators)

• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.

• Respect everyone’s opinion and contribution, regardless of title/role.

• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.

• Pick up trash, ensuring the physical environment is clean and safe.

• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.

• Show courtesy and compassion with customers, team members and the community