Hospice Aide II

Step into a meaningful role within our Hospice Care Team as a Hospice Aide dedicated to supporting patients and families during some of life’s most vulnerable moments.  You’ll serve as a trusted resource for nurses, physicians, caregivers, and loved ones, helping maintain comfort, dignity, and continuity of care.

This opportunity is ideal for someone who is compassionate and confident working independently in a field-based or home‑care setting. A passion for supporting colleagues, providing calm reassurance, and upholding the highest standards of patient-centered care will make you an invaluable part of our hospice mission.

Location:
Hospice of Cincinnati – 7691 Five Mile Rd, Cincinnati, OH 45230

Work Schedule:

• Part Time (48 hours weekly) 
• Night Shift (7pm-7:30am, pattern schedule)

Incentives & Benefits: 

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. Please use the link to view TriHealth’s benefits: https://careers.trihealth.com/what-we-offer/benefits  

To explore more about Hospice and the care we provide click the link below: https://hospiceofcincinnati.org/

Job Overview:

This is a dual role of Hospice Aide and Unit Coordinator and may perform the duties as listed for both roles during each shift as directed. While acting as a hospice aide, this position will provide direct patient care to Hospice of Cincinnati patients under the direction of a nurse. This position provides assistance and/or performs basic activities of daily living including bathing, feeding, assistance with ambulation, etc. and the hospice aide will serve as provider of companionship and emotional support, even during times of crisis. This position is responsible for knowing safety policies and following approved procedures. When performing as a Unit Coordinator this position performs clerical duties as assigned, including accurate data entry into the electronic medical records. Must have interpersonal skill to communicate with respect and compassion to customers. This position also communicates information through various telecommunication devices and assists in coordinating patient flow.

Job Requirements:

High School Diploma or GED (Required)
Age 17 with work permit 
Reading and math ability appropriate to the position. Multi-line phone skills, familiar with patient call systems and pagers.
Basic Life Support (BLS) Upon Hire Required

Job Responsibilities:

Acknowledges need for self growth and accountability. Identifies area for self improvement. Demonstrates/maintains knowledge of organizational and unit changes. Supports organizational and unit changes. 
Communicates effectively with others. Shows respect to patients, families, and team members, inside and outside the facility, and directs and facilitates unit flow Reports patient related information in a timely manner, and reports problems in completing assignment/tasks in a timely manner. Documents observations and tasks performed. Works in collaboration with all members of the health care team. Utilizes chain of command appropriately. Answers phone and patient calls. Prioritizes work and responds appropriately to emergency situations. Uses emergency systems, policies, and procedures. Performs computer down time procedures according to unit/TriHealth guidelines. 
Maintains a safe environment. Reports safety hazards to appropriate personnel. Completes safety event report as necessary. Complies with Infection Control policies. Demonstrates knowledge of safety/emergency policies and procedures and appropriately corrects any identified hazards. Places emergency calls timely as directed. Communicates appropriately and effectively with internal and external customers (i.e. staff, patients, families, other departments, etc.). Relays accurate and complete information. Maintains confidentiality. Takes an active role in maintaining patient satisfaction (i.e. way-finding, quick response to call lights and phones, etc.). 
Maintains the medical record. Documents accurately in the medical record as per unit/Hospice of Cincinnati guidelines. Performs computer downtime procedures according to guidelines. Maintains proficient knowledge of computer applications specific to their unit/job. Provides other clerical support to unit as needed and directed by charge nurse, lead nurse, or manager. 
Performs and documents basic patient care tasks under the direct supervision of a nurse. Maintains competency of tasks in which the hospice aide is trained. Completes assigned tasks within required timeframe. Seeks clarification from the nurse when in doubt about how to proceed. Maintains proficient knowledge of computer applications specific to unit/job/ (i.e. maintaining census, accurate scanning of documents, accurate transcription of physician orders in facilities not yet live on TriHealth Connect). Is knowledgeable of the function/operation equipment specific to the role on the unit. 
Performs supply, equipment, and environmental-related activities as required. Recognizes and reports problems with supply/equipment availability in a timely manner. Reports and follows through per unit standard concerning equipment that is broken or malfunctioning. Assures equipment/supplies are readily available for use by next person. Is knowledgeable of the function, operation, and maintenance of equipment specific to their role on the unit. Demonstrates/maintains knowledge of organizational and unit changes. Supports organizational and unit changes. Acknowledges need for self growth and accountability. Identifies areas for self improvement.

Other Related Information:

Must be 17 years of age or older

Working Conditions:

Bending - Frequently 
Climbing - Occasionally 
Concentrating - Consistently 
Continuous Learning - Consistently 
Hearing: Conversation - Consistently 
Hearing: Other Sounds - Frequently 
Interpersonal Communication - Consistently 
Kneeling - Occasionally 
Lifting <10 Lbs. - Consistently 
Lifting 50+ Lbs. - Frequently 
Lifting <50 Lbs. - Consistently 
Pulling - Consistently 
Pushing - Consistently 
Reaching - Consistently 
Reading - Consistently 
Sitting - Frequently 
Standing - Consistently 
Stooping - Frequently 
Talking - Consistently 
Thinking/Reasoning - Consistently 
Use of Hands - Consistently 
Color Vision - Occasionally 
Visual Acuity: Far - Consistently 
Visual Acuity: Near - Consistently 
Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS... 
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello" 
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist 
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS... 
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met 
• Offer patients and guests priority when waiting (lines, elevators) 
• Work on improving quality, safety, and service

Respect: ALWAYS... 
• Respect cultural and spiritual differences and honor individual preferences. 
• Respect everyone's opinion and contribution, regardless of title/role. 
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS... 
• Value the time of others by striving to be on time, prepared and actively participating. 
• Pick up trash, ensuring the physical environment is clean and safe. 
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS... 
• Acknowledge wins and frequently thank team members and others for contributions. 
• Show courtesy and compassion with customers, team members and the community