Certified Pharmacy Technician - Outpatient Pharmacy

Location: This position requires flexibility to work across multiple outpatient pharmacy locations, including but not limited to Good Samaritan Hospital, Kenwood, Western Hills, Bethesda North, and additional sites as needed.

Sign-on Bonus: $5,000 with one-year work commitment 

Work Hours:

• Day shift, totaling 80 hours bi-weekly.
• Scheduled hours will range between 8:00 AM and 5:30 PM.
• Rotational Saturday shifts are required every other week from 9:00 AM to 12:30 PM, with a compensatory Thursday off on alternating weeks.

Professional Growth Opportunities: We offer mentorship programs, career development pathways, tuition reimbursement, and specialized training opportunities to help our pharmacy technicians expand their skills and advance within our organization.

Minimum Job Requirements:

  - Education:  Minimum of High School Diploma or GED degree is required.  Associate degree or bachelor's Degree graduate of an approved technical, professional or vocational program is preferred.

  - Certification:

1. Licensed Pharmacy Technician Certification required.
2. Active National Pharmacy Technician Certification (CPhT) through the Pharmacy Technician Certification Board (PCTB) or ExCPT Certification through the National Healthcareer Association.
3. Must be registered with the Ohio Board of Pharmacy as a Certified Pharmacy Technician (requirement effective as of April 6, 2018).

  - Required Experience: Minimum of some experience (up to one year) in a related field.  

  - Preferred Experience: 3 - 4 years Outpatient Pharmacy experience.

Job Overview:

A Pharmacy Technician's role will typically involve assisting pharmacists in dispensing medication, managing inventory, processing prescriptions, and providing customer service and patient support. They work closely with pharmacists, ensuring accurate and safe medication practices while also handling administrative tasks like insurance processing and record-keeping. A Certified Pharmacy Technician I assists in providing safe, accurate, and timely medication distribution as a commitment to quality care and patient safety. Under direct supervision of a pharmacist, the Certified Pharmacy Technician I assists in the dispensing of hazardous and non-hazardous medications to patients in accordance with state and federal guidelines.

Job Responsibilities:

• Drug Fulfillment: Responsible for drug fulfillment, including filling orders, managing inventory, and ensuring accuracy. • Complete all pharmacy dispensing duties, including accurately and efficiently filling prescriptions. • Utilize EPIC Willow Dispensing System, monitoring all work queues • Review patient charts in the electronic medical record to resolve refill requests, refill denials, patient assistance, payment issues, and other related matters. This includes reading Progress Notes, Telephone Notes, MyChart messages, and all other pertinent information related to pharmaceutical care. • Follow all pharmacy department policies and procedures for safe handling, preparation, and disposal of hazardous drugs. • Investigate inventory issues, including out of stock medications for prescription drugs on order for that day. • Address prescription adjudication issues, including but not limited to, calling insurance companies, prescribers’ offices, and/or patients. • Coordinate with the Responsible Pharmacist for daily task assignment(s), following the technician duty schedule. Exhibit flexibility to change daily assignment based on departmental coverage gaps. • Work collaboratively with pharmacists and technicians while being a resource to the dispensing pharmacist. • Complete all other duties assigned by the pharmacist on duty. • Complete all daily tasks by end of day which include cash drawer count down 
• Inventory Management: Responsible for accurate inventory management by responsible ordering from the wholesaler, outdates, recalls, and returns. • Receive, unpack, and store incoming medications and supplies according to proper storage requirements. • Conduct regular inventory checks to identify and remove expired, damaged, or recalled medications • Order and restock medications and supplies to maintain optimal inventory levels while ensuring no critical stock outs of essential medications. 
• Pharmacy Phone Calls: Be an active participant in the phone calls, including taking inbound and outbound calls from patients, physicians, insurance companies, and other third-party entities. Inbound and Outbound Call Management includes but is not limited to: • Provide customer service at the highest level, maintaining quality patient care and meeting the highest satisfaction of our patients. • Schedule future prescription fills with the patient, ensuring there is an active prescription on the patient’s medication profile in Willow. The technician will also ask appropriate questions during the refill call and provide an offer for the patient to be counseled by a pharmacist. • Call the patient if a scheduled medication will have a delay in filling, whether from an inventory matter, insurance issue, or other delay. • Call manufacturer programs, copay programs, third-party or tertiary maximizer plans. • Call approved alternate contacts, if unable to reach a patient to schedule a refill. • Call patients’ local pharmacy for any insurance or medication review needs. • Review voicemail messages and IVR calls. • Triage clinical calls to a pharmacist. • Utilize translator services via TriHealth’s approved Interpreter Services line. 
• Customer Service/ Communication and Compliance: Demonstrates competency and compliance through regular audits and rounding visits. Observational checklists will be used to validate practices. This includes but is not limited to: • Greet and assist patients and healthcare professionals in a friendly and professional manner utilizing AIDET • Resolve patient concerns and escalate all clinical issues to the pharmacist as needed. • Follow all policies and procedures of TriHealth Outpatient Pharmacies and TriHealth, Inc. • Accountable for compliance with all state and federal regulations including licensure, prescription drug monitoring regulations, as well as the ongoing monitoring and maintenance of regulations/requirements to ensure continued compliance. • Adhere to all HIPAA regulations to protect patient privacy. • Report errors, maintain documentation, and assist in developing action plans for problem areas. • Demonstrate TriHealth way, SERVE values, ALWAYS behaviors, and the 5 safety practices.

Other Related Information:

Technicians will be working with hazardous medications on a daily basis as a primary job duty.
 

Working Conditions:

This position requires a range of physical activities and sensory abilities to perform job functions effectively. The following outlines the expected working conditions:

  - Physical Activity:

• Climbing – Rarely
• Kneeling – Occasionally
• Lifting (50+ lbs.) – Rarely
• Lifting (<50 lbs.) – Occasionally
• Pulling – Rarely
• Pushing – Occasionally
• Reaching – Rarely
• Sitting – Consistently
• Standing – Rarely
• Stooping – Occasionally
• Walking – Frequently

  - Sensory & Communication Requirements:

• Hearing (Conversation) – Consistently
• Hearing (Other Sounds) – Frequently
• Talking – Consistently
• Use of Hands – Consistently
• Color Vision – Occasionally
• Visual Acuity (Far) – Frequently
• Visual Acuity (Near) – Consistently
   

Job keywords:

Accredited Pharmacy Technician, Certified Pharmacy Technician (CPhT), Chemotherapy Pharmacy Technician (Chemo Pharmacy Technician), Compounding Technician, OR Pharmacy Tech (Operating Room Pharmacy Tech), RPhT (Registered Pharmacy Technician)