Appointment Coordinator - Women's Health - Kenwood

Job Overview:

The appointment coordinator is responsible for scheduling appointments for all office providers, verifying patient demographics and completing the required registration of patients. The coordinator must be able to complete all points of required quality maintaining department acceptable levels and goals. Follows department scheduling and messaging protocols and exhibits exemplary customer service skills in problem resolution. Dependability in areas of attendance, punctuality and the timely performance of duties. A working knowledge of medical terminology is necessary.

Job Requirements:

Other Graduate of an approved technical, professional, or vocational program in Business (Required)
Equivalent experience accepted in lieu of degree (Preferred)
Up to 1 year experience Previous scheduling or call center experience (Required)
Will also accept other medical/ healthcare related fields of study
Familiar with on line data entry/retrieval systems

Job Responsibilities:

Accurately and appropriately schedules patient appointments
Demonstrates consistent and accurate scheduling, documentation and entry of patient demographical information.
Follows appointment protocols as defined by physicians in conjunction with workflows.
In some Departments, maintains auditing score of 95% or better Aux mode utilization of 20% or less of total time staffed

Other Related Information:

The call center schedules appointments for the aforementioned patient population as it relates to ENT, Allergy-Pulmonary, Pediatrics, Internal Medicine, Dermatology, Rheumatology, Muscular-Skeletal Department, Sleep Studies, as determined by existing physician protocols.

Working Conditions:

Climbing - Occasionally
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting <10 Lbs. - Occasionally
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Rarely
Pulling - Occasionally
Pushing - Occasionally
Reaching - Frequently
Reading - Consistently
Sitting - Consistently
Standing - Consistently
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Visual Acuity: Far - Consistently
Visual Acuity: Near - Consistently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community