Acute Care Technician II - Med Surg Urology

Job Overview:

This position provides assistance and/or performs basic activities of daily living and specified treatments and procedures under the direct supervision of the nurse. This position may perform non-direct patient care activities as assigned, requested, or directed. This position also performs clerical duties as assigned. Must have the interpersonal skill to communicate with respect and compassion to customers. This position also communicates information through various telecommunication devices and assists in coordinating patient flow.

**$2.5k Sign On Bonus**

FTE: Full Time (.9 FTE; 36 hrs/week)
Shift: Nights

The 6200 Medical-Surgical Unit at TriHealth Bethesda North Hospital is a dynamic 38-bed unit specializing in urology care. Patients admitted to this unit often face urological conditions, such as infections and other complications, but our team also treats a wide range of medical patients with complex needs, including diabetes management, and more. The 6200 unit offers a unique environment for both new graduates and seasoned nurses to expand their clinical expertise, focusing on skill development, time management, and the care of diverse patient populations. Nurses on this unit bring advanced technical knowledge in the field of urology, supported by an in-depth understanding of related pathophysiology and the ability to interpret complex lab results. Committed to fostering a positive learning environment, the 6200 unit is rooted in professional growth and continuous improvement, proudly affiliated with leading organizations like the ANCC, ANA, American Society of Urology, and the American Society of Nephrology. Certification opportunities such as MED-SURG, GERO-BC, and CMSRN further enhance the professional development of our team. Together, we create a collaborative atmosphere where nurses can grow and thrive, always keeping patient-centered care at the heart of everything we do

Job Requirements:

2 years High School Education (Required)
Age 17 with work permit 
Reading and math ability appropriate to the position. Multi-line phone skills, familiar with patient call systems and pagers.
Basic Life Support (BLS) Basic Life Support for Healthcare Providers (BLS) Required

Job Responsibilities:

Acknowledges need for self growth and accountability. Identifies area for self improvement. Demonstrates/maintains knowledge of organizational and unit changes. Supports organizational and unit changes. 
Communicates effectively with others, and works in collaboration with all members of the health care team, and internal departments. Utilizes chain of command appropriately. Shows respect to patients, families, and co-workers. Reports patient related information in a timely manner, as well as problems completing assignment/tasks. Documents observations and tasks performed. Answers phone and patient calls promptly and courteously. Relays accurate and complete messages to the appropriate person, and provides complete follow-up. Assists internal and external customers by directing them and facilitating unit flow. 
Maintains a safe environment. Reports safety hazards to appropriate personnel. Completes safety event report as necessary. Complies with Infection Control policies. Demonstrates knowledge of safety/emergency policies and procedures and appropriately corrects any identified hazards. Places emergency calls timely as directed (Code Blue, Fire, Special Alert, Rapid Response Team). 
Maintains the medical record. Documents accurately in the medical record as per unit/TriHealth guidelines. Performs computer downtime procedures according to unit/TriHealth guidelines. Maintains proficient knowledge of computer applications specific to their unit/job. Provides other clerical support to unit as needed and directed by charge nurse or manager. 
Performs and documents basic patient care tasks under the direct supervision of an RN. Maintains competency of tasks in which the PCA has been trained. Completes assigned tasks within required timeframe. Seeks clarification from the nurse when in doubt about how to proceed. 
Performs supply, equipment, and environmental-related activities as required. Recognizes and reports problems with supply/equipment availability in a timely manner. Reports and follows through per unit standard concerning equipment that is broken or malfunctioning. Assures equipment/supplies are readily available for use by next person. Is knowledgeable of the function, operation, and maintenance of equipment specific to their role on the unit.

Other Related Information:

Must be 17 years of age or older

Working Conditions:

Bending - Frequently 
Climbing - Occasionally 
Concentrating - Consistently 
Continuous Learning - Consistently 
Hearing: Conversation - Consistently 
Hearing: Other Sounds - Frequently 
Interpersonal Communication - Consistently 
Kneeling - Occasionally 
Lifting <10 Lbs. - Consistently 
Lifting 50+ Lbs. - Frequently 
Lifting <50 Lbs. - Consistently 
Pulling - Consistently 
Pushing - Consistently 
Reaching - Consistently 
Reading - Consistently 
Sitting - Frequently 
Standing - Consistently 
Stooping - Frequently 
Talking - Consistently 
Thinking/Reasoning - Consistently 
Use of Hands - Consistently 
Color Vision - Occasionally 
Visual Acuity: Far - Frequently 
Visual Acuity: Near - Consistently 
Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS... 
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello" 
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist 
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS... 
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met 
• Offer patients and guests priority when waiting (lines, elevators) 
• Work on improving quality, safety, and service

Respect: ALWAYS... 
• Respect cultural and spiritual differences and honor individual preferences. 
• Respect everyone's opinion and contribution, regardless of title/role. 
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS... 
• Value the time of others by striving to be on time, prepared and actively participating. 
• Pick up trash, ensuring the physical environment is clean and safe. 
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS... 
• Acknowledge wins and frequently thank team members and others for contributions. 
• Show courtesy and compassion with customers, team members and the community