System Specialist - Patient Access
- Req Number: 302097
- Job Type: Full time
- Posted Date: 5/12/2025
| Job Overview: The System Specialist performs programming, testing, documentation, reporting and analysis in Epic. The System Specialist reports directly to the Manager, Revenue Cycle, communicates directly with departments and works in collaboration with IS. All these functions are performed in several Epic modules. This position is unique to Patient Access. The position has knowledge of Epic operating systems and utilities. Uses system knowledge including software, operating systems, operational/application knowledge and analytical/logical skills to resolve departmental and/or IS issues. Prioritizes, distributes and completes requests timely and accurately. Works with management in recommending and providing team members with appropriate training and feedback. Ability to function at a high level of productivity and accuracy with minimal supervision. Job Requirements: Bachelor's Degree in Information Systems Equivalent work experience also accepted Equivalent experience accepted in lieu of degree Excellent communication and customer service skills Comprehensive knowledge of scheduling processes and Epic 5-7 years experience Technical Allied Health Job Responsibilities: Performs technical systems programming, testing, documentation, reporting and analysis in Epic modules Develops project plans to accommodate departmental needs and guidelines Prioritizes projects, distributes and completes requests timely and accurately Ability to function at a high level of productivity with minimal supervision. Exhibit critical thinking/resolution skills, has broad based functionality and is proactive in all aspects of this position Works in collaboration with IS Senior Applications Programmer to identify, test and resolve systems issues, Responsible for accurate verification prior to moving 'fix' into Epic and/or merging medical records Other Job-Related Information: Working Conditions: Climbing - Rarely Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Kneeling - Occasionally Lifting 50+ Lbs - Rarely Lifting 11-50 Lbs - Rarely Pulling - Rarely Pushing - Rarely Reaching - Occasionally Sitting - Consistently Standing - Frequently Stooping - Occasionally Talking - Consistently Use of Hands - Consistently Color Vision - Rarely Visual Acuity: Far - Occasionally Visual Acuity: Near - Consistently Walking - Occasionally TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS… • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS… • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met • Offer patients and guests priority when waiting (lines, elevators) • Work on improving quality, safety, and service Respect: ALWAYS… • Respect cultural and spiritual differences and honor individual preferences. • Respect everyone’s opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS… • Value the time of others by striving to be on time, prepared and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS… • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the community |
