Scheduling Coordinator-Finneytown TriHealth Heart Institute

Full Time

Job Overview:

Performs clerical duties, including interpreting scheduling requests, scheduling appointments and/or tests and maintaining medical records for participants, both internally and externally with many different providers and areas of specialty. Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Has the interpersonal skill to communicate with respect and compassion to customers. Communicates information through various telecommunication devices including Epic, Misys and Outlook. Assists in coordinating participants flow concerning appointments and or tests.

Job Requirements:

High School Diploma or GED in Healthcare (Required)
Up to 1 year experience Clerical Healthcare (Required)
Clerical background 
General computer skills 
Knowledge in medical terminology

Job Responsibilities:

Demonstrates organizational skills in the management of participant appointments/tests/procedures and ensures a smooth and thorough process 
Demonstrates strong customer service skills and appropriate judgement related to phone and in-person interactions. Answers phone calls promptly and courtesously pertaining to setting up appointments. Relays accurate and complete messages to the appropiate person. 
Effectively performs all responsibilities related to scheduling participants for specialist and routine appointments both internally and externally with many differnt providers and areas of speciality. Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Follows all scheduling procedures appropriately and completes scheduling paperwork accurately and timely. Communicates appropriately with customers, transportation and other departments. 
Ensures all medical records are retrieved from outside providers and forwards information to the medical records department for scanning purposes.

Working Conditions:

Bending - 
Climbing - Occasionally 
Concentrating - Frequently 
Continuous Learning - Occasionally 
Hearing: Conversation - Consistently 
Hearing: Other Sounds - Consistently 
Interpersonal Communication - Consistently 
Kneeling - Occasionally 
Lifting Lifting 50+ Lbs. - Rarely 
Lifting Pulling - Occasionally 
Pushing - Occasionally 
Reaching - Frequently 
Reading - Consistently 
Sitting - Consistently 
Standing - Consistently 
Stooping - Occasionally 
Talking - Consistently 
Thinking/Reasoning - Consistently 
Use of Hands - Consistently 
Color Vision - Consistently 
Visual Acuity: Far - Consistently 
Visual Acuity: Near - Consistently 
Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS... 
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello" 
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist 
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS... 
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met 
• Offer patients and guests priority when waiting (lines, elevators) 
• Work on improving quality, safety, and service

Respect: ALWAYS... 
• Respect cultural and spiritual differences and honor individual preferences. 
• Respect everyone's opinion and contribution, regardless of title/role. 
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS... 
• Value the time of others by striving to be on time, prepared and actively participating. 
• Pick up trash, ensuring the physical environment is clean and safe. 
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS... 
• Acknowledge wins and frequently thank team members and others for contributions. 
• Show courtesy and compassion with customers, team members and the community