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Job Overview
The Medication Access Specialist will function as part of the Population Health Pharmacy team and will directly support Primary Care team in achieving value-based quality measures, with a focus on medication adherence and identifying/resolving medication access issues. The Medication Access Specialist is responsible for evaluating and facilitating a patients access to medications, including but not limited to medication adherence, formulary reviews, gathering necessary clinical information from electronic medical record, and timely communication with patients, prescribers and physician office staff. Candidates should possess knowledge of third party reimbursement and medical terminology as well as seek out assistance from a pharmacist or physician as necessary. Success in this role will require strong communication, interpersonal, and problem solving skills. This person should be able to interact and communicate effectively with internal and external customers, physician office staff, and all members of the organization.
Essential Functions
• Outreach to patients to assess and address barriers to medication adherence, with assistance from the pharmacist as needed
• Serve as a subject matter expert in prescription formulary review and resolution of medication access issues
• Review medical record to obtain necessary clinical and medication related information and seek timely clarification from pharmacist or physician as necessary
• Provides excellent customer service as evidenced by a willingness and ability to assist customers (both internal and external) with their questions/concerns, treating customers in a friendly and helpful manner, and maintaining a positive attitude
Job Requirements
High School Degree or GED
Pharmacy, Pharmacy Technician or Medical Assistant
No Equivalent experience accepted in lieu of degree
Certified Medical Assistant (CMA), or Certified Pharmacy Technician (CPhT)
1-2 years Clinical in Pharmacy, Pharmacy Technician or Medical Assistant
This position can accept Pharmacy Technician and Medical Assistant candidates as well.
Job Responsibilities:
Other Job-Related Information
Working Conditions
Climbing - Rarely
Concentrating - Frequently
Continous Learning - Consistently
Hearing: Conversation - Consistently
Interpersonal Communication - Consistently
Kneeling - Rarely
Lifting <10 Lbs - Occasionally
Lifting 50+ Lbs - Rarely
Lifting 11-50 Lbs - Rarely
Pulling - Rarely
Pushing - Rarely
Reaching - Rarely
Reading - Consistently
Sitting - Consistently
Standing - Occasionally
Stooping - Rarely
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Walking - Rarely
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS…
•Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
•Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
•Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
•Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
•Offer patients and guests priority when waiting (lines, elevators)
•Work on improving quality, safety, and service
Respect: ALWAYS…
•Respect cultural and spiritual differences and honor individual preferences.
•Respect everyone’s opinion and contribution, regardless of title/role.
•Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
•Value the time of others by striving to be on time, prepared and actively participating.
•Pick up trash, ensuring the physical environment is clean and safe.
•Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
•Acknowledge wins and frequently thank team members and others for contributions.
•Show courtesy and compassion with customers, team members and the community |
