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Join TriHealth as a Scheduling Coordinator and Medical Assistant and make a meaningful impact by providing compassionate and patient-centered care. This role ensures smooth operations by handling scheduling, maintaining medical records, and coordinating across multiple departments and specialties. With a focus on customer service, patience, and teamwork, you'll assist physicians in patient examinations, record vital signs, and prepare treatment rooms. Cross-training opportunities further enhance your ability to deliver high-quality care in a dynamic and supportive environment.
Job Overview:
This position plays a vital role in ensuring seamless operations and compassionate care for participants. Responsibilities include clerical duties such as interpreting scheduling requests, organizing appointments and tests, and maintaining medical records for participants. Coordination across multiple departments—including nursing, transportation, and therapy—is essential, as is collaborating with external providers across diverse specialties. Strong interpersonal skills and respect for customers are key, alongside proficiency in telecommunication systems like Epic, Misys, and Outlook.
The role also entails assisting physicians in the examination and treatment of patients, including tasks such as interviewing patients, recording vital signs, and preparing treatment rooms. Cross-training is provided to enhance efficiency and deliver high-quality patient care. Other responsibilities include maintaining safety standards, medical record documentation, and environmental duties.
Location: Bethesda Butler Campus at 3055 Hamilton Mason Road, Hamilton, OH 45011
Work Hours:
- Full-time, 40 hours weekly
- Day shift
- No weekends or holidays
Job Requirements:
- High School Diploma in Healthcare.
- Clerical background with general computer skills and knowledge of medical terminology.
- Proficiency in EKG, injections, venipuncture, and common lab tests, adhering to CLIA guidelines and TriHealth policies.
- Experience in a medical/physician office setting.
- Medial Assistant Certified or Registered preferred but not required.
Job Responsibilities:
- Schedule specialist and routine appointments for participants, both internally and externally, ensuring accurate paperwork and timely communication.
- Coordinate participant schedules within nursing, transportation, and therapy at multiple sites.
- Communicate effectively with customers, providers, and departments to ensure efficient operations and exceptional customer service.
- Retrieve medical records from outside providers and ensure proper documentation for scanning purposes.
- Assist physicians in medical procedures, ensuring a smooth and thorough process for patient care.
- Demonstrate flexibility and initiative, participating in additional assignments to improve care delivery.
- Maintain cleanliness and safety of treatment areas, adhering to principles of clean and sterile procedures.
Working Conditions:
- Climbing: Occasionally
- Concentrating: Frequently
- Continuous Learning: Occasionally
- Hearing (Conversation & Other Sounds): Consistently
- Interpersonal Communication: Consistently
- Kneeling: Occasionally
- Lifting (<10 lbs: Occasionally, 11-50 lbs: Occasionally, 50+ lbs: Rarely)
- Pulling/Pushing: Occasionally
- Reaching: Frequently
- Reading: Consistently
- Sitting/Standing: Consistently
- Stooping: Occasionally
- Talking: Consistently
- Thinking/Reasoning: Consistently
- Use of Hands: Consistently
- Visual Acuity (Far/Near): Consistently
- Walking: Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community |
