Job Overview:

Under the supervision of the Assistant Nurse Manager and/or Nurse Manager, the Pre-Surgical Services (PSS) Nurse performs a verbal assessment with the patient prior to admission via a phone interview as well as collecting patient's medial history. The nurse works closely with anesthesia physicians and physician offices in coordinating the patients needs prior to surgery.

FTE: Part Time (.6 FTE)
Shift: Days 

Job Requirements:

Two-year Degree; Bachelor's degree required within five years in Nursing 
Registered Nurse
Epic 
Telephone etiquette 
Email 
Computer experience 
Paperless importing into medical record
2-3 years experience Clinical Nursing. Pre-Op experience 

Job Responsibilities:

Conducts appropriate telephone and patient triage using skills to balance quality care with efficient use of time and resources. Performs verbal assessments prior to admission for surgery/procedure via telephone and communicates information to appropriate team members. Ensure preoperative care requirements are met utilizing the nursing process including, but not limited to, assessment, planning, implementing and evaluating. 
Performs patient education and teaching. Assesses pertinent information, plan, implement, and documents interventions, evaluates results. Promotes patients safety assessing physical and psychological needs. Communicates arrival time and NP instructions to patients as required.
Responds to telephone inquires regarding patients needs and does so in a timely and helpful manner. Performs outbound follow-up calls as required. Refers patients to appropriate resources - physicians, community services, hospital services that are within guidelines. Thoroughly documents all call encounters.
Alerts anesthesia physician and/or patient physician of results of labs, assessment, special needs of individual patients prior to day of surgery/procedure. Uses effective communication techniques (AIDET + promise; Always Behaviors).
Demonstrates knowledge of policies and procedures, and flexibility in performance of patient care tasks. Demonstrates high quality customer services to patients, families, physicians and team members. Adheres to HIPPA and confidentiality.
Serves as preceptor and/or participates in teaching and orientation of new team members. Communicates effectively with all team members sharing pertinent information. Solves problems either independently or with the team in a positive manner. 

Other Job-Related Information:

1-2 years experience in OR; Endo; Preop; PACU or ICU setting required. Perioperative experience preferred.
The TriHealth Nursing Vision, Mission, and Philosophy speaks to professional development, collaboration,
and our nursing culture. To achieve excellence in nursing care, TriHealth encourages:- pursuit of
improved knowledge through continuing education classes, formal education leading to advanced degrees,
and the attainment of specialty certification;- nurse membership in local, regional, and national nursing
organizations related to the appropriate nurse specialty;- involvement in activities that better the health of
our community;- nursing research activities and use of evidence-based practice, and- all nurses to
foster, support, and personally model collaborative relationships amongst nurses, physicians, and other
caregivers for the betterment of patient care.

Working Conditions:

Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Interpersonal Communication - Consistently
Lifting <10 Lbs - Rarely 
Reading - Consistently
Sitting - Consistently
Standing - Rarely
Stooping - Rarely
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Walking - Rarely

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service 
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community