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Supervisor, Scheduling and Messaging - Norwood, Ohio

City:  Norwood
State:  OH
Job Requisition Number:  209359

Attention current TriHealth employees:

Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.


TriHealth is actively recruiting for a Supervisor, Scheduling and Messaging for our call center in Norwood, Ohio.


In this role, you are responsible for organizing and directing all tasks related to the Physician Partner (TPP) Consumer Connection & Access Department. You are accountable for the achievement of service excellence and implementation of quality improvement initiatives. The Supervisor, Scheduling and Messaging drives change related to quality & fiscal compliance and is expected to achieve defined team members productivity targets. As the Supervisor, you will ensure that call center team members meet service and operational standards.


Other responsibilities include, but are not limited to:

  • Clinical automation
  • Communication support
  • Insurance verification
  • Messaging
  • Preregistration & registration
  • Scheduling


While this position will have direct reports, the Supervisor works with physician access areas to ensure system wide consistency and ongoing collaboration and will serve as an effective communication link with all departments/physicians, and proactively nurtures these relationships.


To be qualified for this position, you must meet these minimum requirements:

    • Associate's Degree or Diploma
    • Outstanding oral & written communication, analytical, logic, reasoning, organization, customer service, computer skills
    • MSOffice.
    • Patient scheduling
    • EPIC experience
    • Call center experience
    • 1-2 years Supervisor/Lead
    • Working knowledge of EPIC
    • Comprehensive knowledge of all messaging and scheduling procedures
    • Meticulous attention to detail


Job Title:  Supervisor, Scheduling and Messaging - Norwood, Ohio

Department Name:  TPP CCC SCHEDULING

Location:  Norwood

Hourly/Salaried:  Salaried

Employment Status: Full Time Position

Bi-Weekly Hours:80

Shift: Day Shift

Weekend Commitment:  No

Holiday Commitment:  No

On-Call Commitment:  No