Scheduling Associate OPTIONAL

City:  Norwood
State:  OH
Job Requisition Number:  284409
SCHEDULING ASSOCIATE -DIVERSIFIED SERVICES: Performs Scheduling and Pre-Registration functions in a timely and accurate manner in a call center setting: working with provider office teams to coordinate care and communicate with patients to obtain information necessary to schedule and/or register patients. Creates patient estimates for scheduled services, exhibits knowledge of insurance benefits, educates patients on out-of-pocket responsibility and financial assistance/payment options. Provide excellent customer service and answer patient questions and resolve issues. Initiates patient requests using Epic Telephone Encounters to support the clinical team in completing prescription refill requests, medical records and general questions for the clinical team. MINIMUM REQUIREMENTS: EDUCATION: High School Degree or GED General Studies EXPERIENCE: 2-3 years Customer Service 1-2 years Clerical Other Healthcare and/or Insurance industrySPECIALIZED KNOWLEDGE: Ability to operate multiple computer applications; Excellent verbal and written skills, Effective problem solving. Customer service experience..

Nearest Major Market: Cincinnati

Job Segment: Call Center, Clerical, EMR, Scheduler, Customer Service, Healthcare, Administrative