Scheduling Associate *$2,500 Sign On Bonus*

Attention current TriHealth employees:

Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.

SCHEDULING ASSOCIATE -DIVERSIFIED SERVICES: Performs Scheduling and Pre-Registration functions in a timely and accurate manner in a call center setting: working with provider office teams to coordinate care and communicate with patients to obtain information necessary to schedule and/or register patients. Creates patient estimates for scheduled services, exhibits knowledge of insurance benefits, educates patients on out-of-pocket responsibility and financial assistance/payment options. Provide excellent customer service and answer patient questions and resolve issues. Initiates patient requests using Epic Telephone Encounters to support the clinical team in completing prescription refill requests, medical records and general questions for the clinical team.

MINIMUM REQUIREMENTS:

EDUCATION: High School Degree or GED General Studies

EXPERIENCE: 2-3 years Customer Service 1-2 years Clerical Other Healthcare and/or Insurance industry

SPECIALIZED KNOWLEDGE: Ability to operate multiple computer applications; Excellent verbal and written skills, Effective problem solving. Customer service experience..

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Job Title:  Scheduling Associate *$2,500 Sign On Bonus*

Department Name:  TPP CCC SCHEDULING

Location:  Norwood

Hourly/Salaried:  Hourly

Employment Status: Full Time Position

Bi-Weekly Hours:80

Shift: Day Shift

Weekend Commitment:  Yes

Holiday Commitment:  No

On-Call Commitment:  No