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Manager, Ambulatory Capacity Management

City:  Norwood
State:  OH
Job Requisition Number:  218900

Attention current TriHealth employees:

Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.


TriHealth is actively recruiting for a Manager of Ambulatory Capacity Management (ACM) for our Norwood campus in Norwood, Ohio.


As the ACM, you will lead the organization's outpatient access processes by ensuring access standards are met and leading expansion of access work across the organization. The ACM will work with departments that already have strong access/processes in place as well as those departments that are working to develop processes and will need to be able to provide value and push for process improvement with both groups.


The ACM must have a mindset of continuous process improvement.


In this role, you are responsible for evaluating, developing, and implementing access best practices and facilitating communication among practices (including Executive Manager and physician leaders), IS, and Operations.


The ACM is responsible for:

  • Ensure that the access gains achieved through template design are sustained by establishing and monitoring a template auditing process
  • Oversee a team of analysts who work with assigned specialties to evaluate if requested Decision Tree or Template changes fit within the organization's vision of increased access
  • Support ACM analysts, administrators, and schedulers in their learning and understanding of template optimization for providers
  • Manage all projects that support the ACM department and overall ambulatory access
  • Manage the implementation and maintenance of all online scheduling initiatives
  • Lead the biweekly Access Change Committee made up of an interdisciplinary group of senior leaders across the organization to report out on access trends and review outstanding change requests
  • Ensure that any approved changes are communicated to leadership and trainers over the CCC to ensure that access changes are communicated, and schedulers are trained, as necessary
  • Work with senior level specialty leaders to articulate why a change is not approved and work with administrative and clinical leaders to determine alternatives


To be qualified for this position, you must meet these minimum requirements:

  • Education:
    • Bachelor's Degree in Healthcare or related area; Master's Degree preferred
    • Nursing, Clinical Background
  • Experience:
    • 4-5 years of experience in Healthcare Management or Practice Management
    • 6-8 years of experience with Epic and Cadence
    • Strong executive communication skills, supervising, and coaching skills
    • Strong attention to detail
    • Ability to effectively communicate to technical, clinical, and operational stakeholders
  • Specialized Knowledge:
    • Epic Ambulatory, Epic Cadence, Decision Trees, Design Templates, EPIC Scheduling Triage, Call Center Metrics, and Multi-specialty Clinic with 5 or more specialties
    • Communicate the specialty request to the Information Systems (IS) team



Job Title:  Manager, Ambulatory Capacity Management

Department Name:  TPP CCC SCHEDULING

Location:  Norwood

Hourly/Salaried:  Salaried

Employment Status: Full Time Position

Bi-Weekly Hours:80

Shift: Day Shift

Weekend Commitment:  No

Holiday Commitment:  No

On-Call Commitment:  No

Nearest Major Market: Cincinnati

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