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City:  Norwood
State:  OH
Job Requisition Number:  273231

FINANCIAL COMPLIANCE COUNSELOR: The Financial Compliance Counselor is responsible for providing patients with a positive financial experience by helping patients navigate & understand insurance benefits and out-of-pocket responsibility. Creates complex financial estimates accurately and efficiently for patients shopping for healthcare services and for services scheduled at a TriHealth hospital facility, ambulatory site or provider offices; estimates can also include providers for which we do not bill for, adding to the challenge. Coordinating financial clearance with insurance companies, providers and patients in an inbound/outbound call center setting. Make outreach calls to provide education to patients on insurance benefits, financial responsibility and financial assistance options, with a special focus on Out of Network plans. Ensures compliance with guidelines set by government programs and TriHealth policies, such as the federal regulations Price Transparency and the No Surprises Act.


EDUCATION: High School Degree or GED General Studies

EXPERIENCE: 3-4 years Customer Service 1-2 years Clerical Other Healthcare, Finance and/or Insurance industry

SPECIALIZED KNOWLEDGE: Ability to operate multiple computer applications; Excellent verbal and written skills, Effective problem solving and critical thinking skills. Customer service experience..

Nearest Major Market: Cincinnati

Job Segment: Inside Sales, Telemarketing, Call Center, Clerical, Counseling, Sales, Customer Service, Administrative, Healthcare