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City:  Norwood
State:  OH
Job Requisition Number:  180045

CALL CENTER MEDICAL ASSISTANT-CERTIFIED: This position is responsible for taking incoming triage calls for IM/FP and Endocrinology departments, from internal and external customers, using the best practice smart sets. Appropriately documents and routes call information to the GH offices and clinical staff. Assists with entering lab orders per protocol and communicating lab results per the direction of the physicians and the medical home model. Relays test results and/or documented information by the MD or clinical staff if the patient returns the call to the message center. Schedules appointments/consults with the patient's PCP or specialist as necessary. Reviews the Epic chart to assist with patient questions, concerns and requests. Responsible for verifying Patient Heath Information to ensure compliance with HIPPA regulations. Responsible for and must be knowledgeable in scheduling Internal Medicine and specialty appointments. Responsible for documenting confidential information in the patient’s chart. Information must be accurate as this document can be litigated in a court of law. Responsible for contacting the clinical resource staff in each center as necessary to assist with patient calls, requests, medical needs. Must be able to handle high call volumes as required in a call center environment and problem solve while systematically evaluating options in terms of consequences.


EDUCATION: Graduate of an approved technical, professional, or vocational program Healthcare Registered Medical Assistant (RMA) through AMT, NCCT, or NHA, or Certified Medical Assistant (CMA) by AAMA, and Cardiopulmonary Resuscitation (CPR). Current, active RN or LPN licensure also acceptable.

EXPERIENCE: 1-2 years Call Center experience in a medical/physician, nursing home or urgent care setting.

SPECIALIZED KNOWLEDGE: Computer proficiency, typing 25-35 wpm, able to handle high volume call center environment. Comfortable using medical terminology to communicate with nurse/physician on patient's behalf..

Nearest Major Market: Cincinnati

Job Segment: Call Center, Medical, Medical Assistant, Endocrinology, EMR, Customer Service, Healthcare