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Access Call Center Manager

City:  Norwood
State:  OH
Job Requisition Number:  285008

Attention current TriHealth employees:

Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.


Looking for a seasoned call center manager who is proficient leading large teams of >75 people at minimum, service-oriented, metric-driven, goal-oriented and able to motivate and engage call-center team members promoting a fun and encouraging atmosphere to produce WORLD CLASS results.  Healthcare experience preferred and Epic experience ideal.  This is a fast-paced role requiring excellent communication and written skills, as well as critical thinking and supreme prioritization and organizational skills.


EDUCATION: Associate's Degree

EXPERIENCE: 5-7 years in a related field

SPECIALIZED KNOWLEDGE: Computer proficient, Epic, Project Management, Process Improvement, Highly Organized



Job Title:  Access Call Center Manager

Department Name:  TPP CCC SCHEDULING

Location:  Norwood

Hourly/Salaried:  Salaried

Employment Status: Full Time Position

Bi-Weekly Hours:80

Shift: Day Shift

Weekend Commitment:  No

Holiday Commitment:  No

On-Call Commitment:  Yes

Nearest Major Market: Cincinnati

Job Segment: Call Center, Call Center Manager, Call Center Supervisor, Business Process, Customer Service, Sales, Management