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Access Associate - Full Time, Days

City:  Norwood
State:  OH
Job Requisition Number:  194168

Attention current TriHealth employees:

Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.

 

Follow your heart...

 

Good Samaritan Hospital seeks to hire an Access Associate who will embrace our mission of improving the health status of the people we serve. We pursue our mission by providing a full range of health-related services, including prevention, wellness and education. Our service identity is rooted in our Mission and Core Values, which serve as guiding principles in our healing ministry.

 

Job Summary:

Performs Scheduling or Registration functions in a timely and accurate manner: working with TH ancillary departments to coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients. Provide excellent customer service and answer patient questions and resolve issues. Collect of copays, standard deposits and deductibles.

  • Secheduling Department: schedule physician ordered tests in accordance with department guidelines; correlate medical diagnosis with ordered tests/procedures for medical necessity purposes that is required to receive reimbursement.
  • Registration Department: educate patients on TH required legal compliance paperwork and provide financial triage (can properly direct patient with financial questions and explain concepts of insurance).

 

Minimum Requirements:

  • Education: High School Degree or GED
  • Experience: 1-2 years Customer Service.  Central Scheduling / Call Center Environment experience preferred.
  • Specialized Knowledge: Experience in fast paced, customer driven environment; Ability to operate multiple computer applications; Excellent verbal and written skills; Typing speed of 35 w.p.m. Medical terminology required within first year of employment if not already taken.
  • This is a temporary position.

 

TriHealth provides unique opportunities from across disciplines in many different aspects including patient care, care coordination, education and management. We are unique because we know that team members who focus on our mission and values provide excellent patient care. 

 

You can also expect a comprehensive Benefits package that includes but not limited to:

  • First class Medical, Dental and Vision insurance (Prescription drug coverage)
  • 401K
  • Disability 
  • Clinical Ladder Program (Nursing)
  • Specialty Certifications (Nursing)
  • Tuition Reimbursement Program
  • Healthy Living Program:  Earn Discounts on Medical Plan Expenses
  • Fitness Centers
  • Vendor Discounts

 

If you’re interested in joining our world-class  team, you can see all current  opportunities here on TriHealth.com. Apply today!  

 

Job Keywords:

Account Manager, Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Member Services Representative, Sales Facilitator, Telemarketer, Telemarketing Sales Representative, Telephone Sales Representative (TSR), Telephone Service Representative (TSR), Telesales Representative, Telesales Specialist

 

TRIHEALTH VIDEO

Job Title:  Access Associate - Full Time, Days

Department Name:  TRIS SCHEDULING TEAM

Location:  Norwood

Hourly/Salaried:  Hourly

Employment Status: Full Time Position

Bi-Weekly Hours:80

Shift: Day Shift

Weekend Commitment:  Yes

Holiday Commitment:  No

On-Call Commitment:  No


Nearest Major Market: Cincinnati

Job Segment: Medical, Patient Care, Inside Sales, Telemarketing, Healthcare, Sales, Customer Service