LABORATORY CUSTOMER SUPPORT SPECIALIST I-FULL TIME-DAY SHIFT

Attention current TriHealth employees:

Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.

LABORATORY CUSTOMER SUPPORT SPECIALIST I: This position serves both internal and external customers of TriHealth’s laboratories by responding to inquiries for results, specimen collection requirements, test codes, and other general information. This position requires in depth knowledge of the flow of samples from collection, receiving, processing, testing, and reporting. Responsibilities include troubleshooting and resolving issues that may occur during each of these steps that might delay the final reporting. This position requires knowledge of the reference labs’ processes, including reference lab websites. This position uses various systems and resources to obtain accurate information, such as the laboratory information system (LIS), hospital information system (HIS), and laboratory website. This position communicates information in various ways, including via telephone, fax, and email. This position develops a high level of expertise in customer service skills to ensure excellent communication and interactions with physicians, nurses, medical assistants, patients, laboratory personnel, and others.

MINIMUM REQUIREMENTS:

EDUCATION: High School Degree

EXPERIENCE: 1-2 years Customer Service

SPECIALIZED KNOWLEDGE: Knowledge of laboratory terminology, specimen handling, data entry, windows software, HIS and LIS..

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Job Title:  LABORATORY CUSTOMER SUPPORT SPECIALIST I-FULL TIME-DAY SHIFT

Department Name:  OVON LAB-ADMIN

Location:  Bethesda North Hospital

Hourly/Salaried:  Hourly

Employment Status: Full Time Position

Bi-Weekly Hours:80

Shift: Day Shift

Weekend Commitment:  Yes

Holiday Commitment:  Yes

On-Call Commitment:  No