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GUEST SERVICES CONCIERGE- FT Day/Evening Shift

City:  Montgomery
State:  OH
Job Requisition Number:  214159

Attention current TriHealth employees:

Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.

GUEST SERVICES CONCIERGE: This position is resonsible for enhancing the patient and guest experience. The Guest Services Concierge responds to the needs of the patients and guests by providing a centralized on-demand service that addresses non-clinical needs. The Guest Services Concierge assist patients and guests with information/coordination of services that include: local area ammenities, restaurants, lodging, transportation, business services, daily in-house and errand running and store purchases. Guest Services Concierge offers both complimentary and nominal fee services, assisting patients and guest to have the best hospital experience possible. The Guest Services Concierge also helps with connecting patients and guests to additional TriHealth resources across the continuum of care. The Guest Services Concierge reports to the Supervisor of Guest Services.

 

MINIMUM REQUIREMENTS:

EDUCATION: High School Degree Other Hospitality/Healthcare Field Basic Life Support (BLS) Notary Certification within 6 months of Employment

EXPERIENCE: 1-2 years Customer Service Other or related service industry 1-2 years Customer Service Hospitality Management Customer Experience, Customer Service

SPECIALIZED KNOWLEDGE: Computer literate, articulate, professional appearance.

DEPARTMENT SPECIFIC QUALIFICATIONS: Position requires evening/weekend and holiday rotation

TRIHEALTH VIDEO

Job Title:  GUEST SERVICES CONCIERGE- FT Day/Evening Shift

Department Name:  NRTH GUEST SERVICES

Location:  Bethesda North Hospital

Hourly/Salaried:  Hourly

Employment Status: Full Time Position

Bi-Weekly Hours:80

Shift: Day/Evening Shift

Weekend Commitment:  Yes

Holiday Commitment:  Yes

On-Call Commitment:  No


Nearest Major Market: Cincinnati

Job Segment: Night, Operations