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DISCHARGE CALL CENTER REGISTERED NURSE- PT Day/Evening Shift

City:  Montgomery
State:  OH
Job Requisition Number:  181652

Attention current TriHealth employees:

Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.

DISCHARGE CALL CENTER REGISTERED NURSE: Makes telephone contact with patients within 24-72 hours after discharge to evaluate patient education, identify trends that may require improvement in practice, improve patient quality of care, determine patients’ compliance with discharge instructions, and assess overall impressions of hospital performance as well as improve patient experience. Communicates closely with all members of the patient care delivery team, to include the patient, family, physician, hospital team, clinical nurse leaders, ambulatory practice coordinators, and navigator program staff when needed to address patient concerns or potential barriers to achieving expected outcomes.

 

MINIMUM REQUIREMENTS:

EDUCATION: Bachelor's Degree Nursing required for external new hires. Will consider internal candidates (only) that do not hold a BSN, but must have a minimum of 2-3 years of hospital/bedside patient care experience. BLS/CPR (Basic Life Support for Healthcare Providers) Registered Nurse

EXPERIENCE: 2-3 years Professional Nursing

SPECIALIZED KNOWLEDGE: Ability to prioritize and problem solve. Advanced critical thinking and EXCELLENT interpersonal phone communication skills. Demonstrated ability to adapt information to the learner, patient and/or other health care staff based on ability/needs..

TRIHEALTH VIDEO

Job Title:  DISCHARGE CALL CENTER REGISTERED NURSE- PT Day/Evening Shift

Department Name:  TRIS DISCHARGE CALL CENTER

Location:  10550 Montgomery Road

Hourly/Salaried:  Hourly

Employment Status: Part Time Position

Bi-Weekly Hours:64

Shift: Day/Evening Shift

Weekend Commitment:  Yes

Holiday Commitment:  No

On-Call Commitment:  No


Nearest Major Market: Cincinnati

Job Segment: Call Center, Nursing, Night, Patient Care, Registered Nurse, Customer Service, Healthcare, Operations