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SUPERVISOR FRONT DESK-DIVERSIFIED SERVICES

City:  Mason
State:  OH
Job Requisition Number:  190562

Attention current TriHealth employees:

Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.

SUPERVISOR FRONT DESK-DIVERSIFIED SERVICES: SUPERVISOR Front Desk-DIVERSIFIED SERVICES: The front desk Supervisor is responsible for all registration, scheduling processes, functions and staff management for the department. These responsibilities include, but are not limited to, staffing, processes, workflows, physician communication, auditing, training, evaluating, rounding on and reporting responsibilities of front desk metrics. This position requires that the supervisor spend > 75% of his/her time within the work area assisting with daily operations. The front desk supervisor must be able to effectively communicate with customers, staff, management, administration and physicians to establish and meet service levels. The supervisor must demonstrate proficiency in the IT systems that affect this department to effectively manage, problem solve, and provide patient satisfaction. The  front desk supervisor will maintain reports that reflect the day to day operations meeting determined benchmarks. The front desk supervisor must have an extensive knowledge of reporting capabilities and the options available for the current registration and scheduling system.

MINIMUM REQUIREMENTS:

EDUCATION: Associate's Degree Other Healthcare or related field

EXPERIENCE: 2-3 years Business 1-2 years Front desk experience

SPECIALIZED KNOWLEDGE: PC Skills required, Customer Service, Team Development, Problem Solving, knowledge of front desk operations.

DEPARTMENT SPECIFICS: Busy Urgent Care with four locations in need of  Front Office Supervisor must be flexible, able to travel to all sites and cover weekends and holidays.

TRIHEALTH VIDEO

Job Title:  SUPERVISOR FRONT DESK-DIVERSIFIED SERVICES

Department Name:  THPC CORPORATE ADMIN

Location:  Mason

Hourly/Salaried:  Salaried

Employment Status: Full Time Position

Bi-Weekly Hours:80

Shift: Day/Evening Shift

Weekend Commitment:  Yes

Holiday Commitment:  Yes

On-Call Commitment:  No


Nearest Major Market: Cincinnati

Job Segment: Front Desk, Manager, Urgent Care, Administrative, Management, Healthcare