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ANSWERING SERVICE LICENSED PRACTICAL NURSE-DIVERSIFIED SERVICES

City:  Kenwood
State:  OH
Job Requisition Number:  178431
ANSWERING SERVICE LICENSED PRACTICAL NURSE-DIVERSIFIED SERVICES: Answer incoming calls in a timely manner. Using excellent customer service, telephone and communication skills including tone and accuracy. Triage calls with "First Call Resolution" in mind. Collect data from patients to provide the best course of action following protocols. Facilitate care between physicians, hospitals, pharmacies, other specialties of GH, and the patient. Must obtain and utilize a working knowledge of the DOD List, Epic, Cadence, Cisco Phone System,Doc Halo and Kronos. Messages must be complete and thorough including all medical advice rendered and routed to the appropriate pool. Reporting of critical labs to physicians, call for care instructions, referral process to ER or use of 911. Paging, calling or notifying physicians of hospital/ER call back requests. Ability to call in Rx's to a pharmacy, and place in pt chart for signature from physician after obtaining a telephone order from the physician. Relay messages to patients from the office, and provide a positive experience to whomever is calling after hours. Patient privacy, confidentiality and HIPPA are always upheld when entering a pt's chart, or providing information on a pt. MINIMUM REQUIREMENTS: EDUCATION: Associate's Degree Nursing Licensed Practical Nurse EXPERIENCE: 2-3 years Professional Nursing 2-3 years Professional Nursing SPECIALIZED KNOWLEDGE: Typing, Electonic Medical Charting, Phone skills, Customer Service, .


Nearest Major Market: Cincinnati

Job Segment: LPN, Medical, Nursing, Pharmacy, EMR, Healthcare