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Senior Client Technologies Engineer - Cincinnati, Ohio

City:  Cincinnati
State:  OH
Job Requisition Number:  239710

Attention current TriHealth employees:

Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.

 

TriHealth is actively recruiting for a Senior Client Technologies Engineer for our IT team in Cincinnati, Ohio.

 

As the Senior Client Technologies Engineer, you will be responsible for providing assistance in client/server software and hardware support and problem resolutions. You will assist in the selection of I.S. technology to meet business needs, enterprise standards, and project support. You will provide high quality and responsive client, server, applications, and network support for requests requiring complex problem determination and analysis. In this role, you exercise skill in using analytics, logic, and reasoning to troubleshoot issues and find the best solutions to overcome challenges.

 

Other responsibilities include, but are not limited to:

  • Problem recognition, research, isolation, and resolution
  • Customer support for network services, server, applications development, and to restore service and correct core problems
  • Assist in recommending and developing process improvements and documented standards utilizing knowledge of network structure, operating systems, server hardware, application software and advanced client configurations
  • Provide assistance to Client Technologies Engineers and contractors and provides support to Lead Client Technologies Engineers
  • Support of their respective campus and remote sites
  • Provide second and third level guidance/directions to the Customer Support Center, Computer Operations and Applications staff
  • Provide first level (tier one) network, server, and telecommunications support to over 200 off campus locations
  • Install, configure, and troubleshoot client device, including virtual devices, and associated components
  • Assist the Manager, Project Leader, and Lead Engineers in researching, testing, evaluating, and recommending client hardware, operating systems, and application software
  • Assist in project planning and coordination of smaller, less complex projects

 

To be qualified for this position, you must meet these minimum requirements:

  • EDUCATION:
    • Bachelor's Degree Information Systems or Computer Science or Computer Engineering or related field experience or equivalent combination of education and experience
    • Microsoft Certified System Engineer (MCSE) Microsoft MCSE or MCITP Certification or 2 individual certifications: COMPTia, Microsoft, Epic, Apple, ITIL. etc., working toward MCSE certification
    • Microsoft MCSE or MCITP Certification or 2 individual certifications: COMPTia, Microsoft, Epic, Apple, ITIL. etc., working toward MCSE certification
  • EXPERIENCE:
    • 3-4 years of experience in technical Information Systems
  • SPECIALIZED KNOWLEDGE:
    • Microsoft and Apple OS, Deployment Platforms, User State Migration, Application management, Group Policy, Remote Management, Command-Line Protocols, Diagnostic Tools, Virtual machines, Active Directory, Encryption, Certificates, Remote management
    • Advanced technical knowledge and support of over 200 complex, high risk applications, many unique to Healthcare

 

TRIHEALTH VIDEO

Job Title:  Senior Client Technologies Engineer - Cincinnati, Ohio

Department Name:  TRIS INFORMATION SVCS

Location:  Good Samaritan Hospital

Hourly/Salaried:  Salaried

Employment Status: Full Time Position

Bi-Weekly Hours:80

Shift: Day Shift

Weekend Commitment:  No

Holiday Commitment:  No

On-Call Commitment:  Yes


Nearest Major Market: Cincinnati

Job Segment: Engineer, EMR, Systems Engineer, Engineering, Healthcare, Customer Service