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City:  Cincinnati
State:  OH
Job Requisition Number:  252799

PROTECTIVE SECURITY OFFICER UNARMED: Officers must be a minimum of 21 years of age. Responsibilities to include: Patrol buildings and grounds to deter/prevent law and policy violations. Post-up at specific locations when assigned. To ensure the safety and security of patients, parents, visitors, and team members. Maintain communications with the Communications Center and other Protective Services personnel by two-way radio, phone and other communication devices. Ensure that only authorized personnel are admitted onto hospital premises; contact unauthorized persons to determine service needs, ask questions, re-routing or detainment appropriate to the facts known at the time. Report safety and fire hazards observed on routine patrols and inspections; look for violations of the Joint Commission, OSHA, NFPA and Fire Code safety violations. Officers may be assigned On-Call responsibilities and may be reassigned to other locations and work schedules including weekends and holidays as needed to fulfill mission of department. ·Respond to and investigate routine complaints reported by patients, parents, visitors and team members and implement service recovery as appropriate. File appropriate documentation by the end of the shift. Conduct follow-up investigations as directed and file appropriate reports by the end of the shift. Pass on information to others during shift huddles. ·Emergency Response to distress calls, panic alarms and emergency calls for disorderly conduct, disruptive persons or combative patients within 3 minutes of activation. Assist clinical staff with patient restraint; monitor combative or potentially combative patients as directed. Physically restrain patients as instructed by the appropriate clinical staff members. Respond to safety emergencies; evaluate the situation and act appropriately with TriHealth policy guidelines. Serve as a source of authority; constantly maintain high visibility. Provide help in times of emergency and stress. Act as liaison and partner with police and fire agencies as needed. Since this is an unarmed position, the roll of the Protective Services Officer during urgent situations involving a firearm will be to alert, communicate and support evacuation. ·Direct traffic within TriHealth campuses and control parking of all patients, parents, visitors and team members. Enforce hospital parking rules and issue parking violations to illegally parked vehicles. Escort patients, parents, visitors and team members to and from parking areas as needed. Control access for TriHealth entities and perform all necessary locking and unlocking within the various buildings and grounds. Enter and maintain current information in all Security logs and forms. Act as a resource of information for patients, parents, visitors and team members. Provide information, including directions and parking. Enforce TriHealth policies and procedures.



EDUCATION: High School Degree or GED

EXPERIENCE: None Customer Service None 1-2 years Customer Service Other Private security or police experience or military preferred

SPECIALIZED KNOWLEDGE: Excellent communication and customer service skills..


Department Name:  GSH SECURITY

Location:  Good Samaritan Hospital

Hourly/Salaried:  Hourly

Employment Status: Optional Position

Bi-Weekly Hours:16

Shift:  Day Shift

Weekend Commitment:  Yes

Holiday Commitment:  Yes

On-Call Commitment:  No

Pay Grade: T22

Nearest Major Market: Cincinnati