Patient Experience Regional Coach - Good Samaritan Hospital

Attention current TriHealth employees:

Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.

The Regional coach consultant assesses, develops, designs, implements, validates, trains and evaluates the Patient Experience services and interventions that support TriHealth's strategic pillar of Service and the TriHealth Way system priorities. Leadership Development: Provides leadership support for project management and delivery for TriHealth’s strategic pillar: Service. Projects require managing multiple priorities, timely implementation of deliverables and professionalism consistent with the TriHealth Values and Always Behaviors. Demonstrates project management, coaching, and analytic abilities. Works independently while constantly assessing risks, prompting guidance for resolution. This position interacts with all levels of team members across the system, including senior leaders, directors, managers, supervisors, and team members. It is important that this position builds strong working relationships. Has professional written and verbal communication skills. Analysis skills center on being able to ask questions, gather data, conduct analysis, coach, work with resistance. Planning includes defining the scope of work, implementation, work plans, design, and evaluation. Applies advanced skill in design and delivery of programs, tools and performance support. Utilizes industry validated coaching models and techniques to support leadership and team members in creating and achieving measurable goals.

EDUCATION: Master's Degree Healthcare, customer service, patient experience

EXPERIENCE: 4-5 years in Healthcare Coaching, design. Healthcare experience preferred.

SPECIALIZED KNOWLEDGE: Advanced knowledge of design, coaching, problem solving and resolution skills, analytical ability..

TRIHEALTH VIDEO

Job Title:  Patient Experience Regional Coach - Good Samaritan Hospital

Department Name:  TRIS SERVICE INSTITUTE

Location:  Good Samaritan Hospital

Hourly/Salaried:  Salaried

Employment Status: Full Time Position

Bi-Weekly Hours:80

Shift: Day/Evening Shift

Weekend Commitment:  No

Holiday Commitment:  No

On-Call Commitment:  No