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NAVIGATION CENTER COORDINATOR- Weekends Only

City:  Cincinnati
State:  OH
Job Requisition Number:  229739

Attention current TriHealth employees:

Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.

Works for Hospice of Cincinnati's Patient registration team.  This position is optional/as needed - approximately 16 hours bi-weekly (on weekends), from 8:30a-5p.

NAVIGATION CENTER COORDINATOR: Under supervision, this multi-functional position supports staff, management, and clinical personnel by executing specific, essential clerical and coordination duties. As initial contact to HOC for incoming referral inquiries, is responsible for referral processing and scheduling, along with ensuring documentation accuracy and integrity within the electronic records system (Epic). Consistently displays empathy and professionalism while adhering to associated processes and tasks. Requires excellent communication skills with the ability to manage patient/family emotions and confrontational customers, as well as provides comfort with difficult topics. At times, deals with crisis situations; must be able to manage effectively. Positively communicates with both HOC staff and referral contacts and follows appropriate channels for problem identification and resolution.

 

MINIMUM REQUIREMENTS:

EDUCATION: High School Degree or GED

EXPERIENCE: 1-2 years Customer Service

SPECIALIZED KNOWLEDGE: Computer proficiency in MS Office, EPIC typing proficiency, Medical terminology, excellent verbal and written communication, customer service, negotiations skills, and independent thinker.
DEPARTMENT SPECIFIC QUALIFICATIONS: This position works for Hospice of Cincinnati's Patient registration team.  This position is optional with approximately 16 hours bi-weekly (weekends), from 8:30a-5p.

TRIHEALTH VIDEO

Job Title:  NAVIGATION CENTER COORDINATOR- Weekends Only

Department Name:  HOC PATIENT REGISTR.

Location:  Blue Ash

Hourly/Salaried:  Hourly

Employment Status: Optional Position

Bi-Weekly Hours:16

Shift: Weekends Only

Weekend Commitment:  Yes

Holiday Commitment:  No

On-Call Commitment:  No


Nearest Major Market: Cincinnati

Job Segment: Medical, Clinic, EMR, Clerical, Palliative, Healthcare, Administrative