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NAVIGATION CENTER COORDINATOR-HOSPICE- FT Day Shift

City:  Cincinnati
State:  OH
Job Requisition Number:  235579

Attention current TriHealth employees:

Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.

This position works for Hospice of Cincinnati's Navigation Center in Blue Ash:  9a-5:30p Monday-Friday with every 4th weekend commitment: 8:30a-5p

NAVIGATION CENTER COORDINATOR: Under supervision, this multi-functional position supports staff, management, and clinical personnel by executing specific, essential clerical and coordination duties. As initial contact to HOC for incoming referral inquiries, is responsible for referral processing and scheduling, along with ensuring documentation accuracy and integrity within the electronic records system (Epic). Consistently displays empathy and professionalism while adhering to associated processes and tasks. Requires excellent communication skills with the ability to manage patient/family emotions and confrontational customers, as well as provides comfort with difficult topics. At times, deals with crisis situations; must be able to manage effectively. Positively communicates with both HOC staff and referral contacts and follows appropriate channels for problem identification and resolution.

 

MINIMUM REQUIREMENTS:

EDUCATION: High School Degree or GED

EXPERIENCE: 1-2 years Customer Service

SPECIALIZED KNOWLEDGE: Computer proficiency in MS Office, EPIC typing proficiency, Medical terminology, excellent verbal and written communication, customer service, negotiations skills, and independent thinker.

TRIHEALTH VIDEO

HOSPICE VIDEO

 

Job Title:  NAVIGATION CENTER COORDINATOR-HOSPICE- FT Day Shift

Department Name:  HOC PATIENT REGISTR.

Location:  Blue Ash

Hourly/Salaried:  Hourly

Employment Status: Full Time Position

Bi-Weekly Hours:80

Shift: Day Shift

Weekend Commitment:  Yes

Holiday Commitment:  Yes

On-Call Commitment:  No


Nearest Major Market: Cincinnati

Job Segment: Medical, Palliative, Hospice, Clerical, Clinic, Healthcare, Administrative