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Member Services Coordinator- TriHealth Fitness Pavilion- Full Time

City:  Cincinnati
State:  OH
Job Requisition Number:  269222

Attention current TriHealth employees:

Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.

TriHealth is actively recruiting for a Member Services Coordinator for our TriHealth Fitness Pavilion team in Blue Ash, Ohio.


This position is responsible for managing the front desk operations, facility concierge with focus on new member onboarding, supporting membership sales, and part of the facility Manager on Duty rotation. Front desk operations to include: team member oversight, scheduling, customer experience, point of sale, and all other aspects of serving customers at the front desk. Within facility concierge, coordinator will meet with all members to find the best programs and services to meet their needs, ensuring the have the opportunity to meet their goals. Support of membership sales in the form of tours, walk-ins, etc, when membership team is unable to handle. Manager on Duty rotation to include average one night shift every other week, one weekend shift per month, and holiday coverage as needed.


To be qualified for this position, you must meet the following minimum requirements:

  • EDUCATION: 1 year post High School Education General Studies
  • EXPERIENCE: Up to 1 year Customer Service
  • SPECIALIZED KNOWLEDGE: Retail point of sales experience, computer application skills, customer service.



Job Title:  Member Services Coordinator- TriHealth Fitness Pavilion- Full Time


Location:  Fitness Pavilion

Hourly/Salaried:  Hourly

Employment Status: Full Time Position

Bi-Weekly Hours:80

Shift: Day/Evening Shift

Weekend Commitment:  Yes

Holiday Commitment:  Yes

On-Call Commitment:  No

Nearest Major Market: Cincinnati

Job Segment: Front Desk, Night, Clinic, Hospice, Palliative, Administrative, Operations, Healthcare