INTAKE SPECIALIST (Kenwood Orthopedics)

INTAKE SPECIALIST-DIVERSIFIED SERVICES (Kenwood Orthopedics): This position is the first point of contact for customers accessing CH. Provides excellent customer service; answers questions and resolves issues while gathering confidential/sensitive information; enters registration data into the computer; schedules appointments; anticipates callers' needs and secures provisions for those needs; provides information; determines and triages emergent calls; explains services; communicates effectively with a diverse population and to a broad level of intellectual audiences; receives clients/visitors at the front window; enters data into different database systems and for a variety of CH customers; files clinical charts and maintains accurate and current filing system. Functions at a high level of productivity; correctly manages the phone system; possesses excellent communication and customer service skills; demonstrates resourcefulness and teamwork; has ability to function in a highly stressful atmosphere; has technical ability to operate multiple computer applications; is able to handle frequent interruptions; and holds a comprehensive knowledge of all CH services.

MINIMUM REQUIREMENTS:

EDUCATION: High School Degree or GED in General Studies.

EXPERIENCE: 1-2 years Customer Service in Other-- clerical.

SPECIALIZED KNOWLEDGE: Highly proficient in Excel, Access, and other windows software and data entry. Excellent communication and customer service skills; flexible, organized..