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GUEST SERVICES ASSOCIATE PART-TIME SHIFT VARIES

City:  Cincinnati
State:  OH
Job Requisition Number:  251021

GUEST SERVICES ASSOCIATE: This position is responsible for the First Impression of the TriHealth hospitals; providing a warm welcome and greeting to all patients, visitors, and other guests. This position requires excellent customer service skills, professional appearance, and key behaviors that help guests feel important, listened to, and made at ease. This position is also responsible for providing guests with information about patient locations, assistance with getting guests where they need to go, and other information and needs of the guests. This position requires resourcefulness, initiative, and flexibility in order to problem solve to meet expectations of internal (other team members) and external (patients, families, guests) customers. This position requires knowledge of and adherence to Hospital/State/Federal HIPAA laws and standards. This position must demonstrate working knowledge of TriHealth departments, functions, locations. This position is located at key access points in the hospitals typically in the main lobbies, secondary lobbies, or high traffic hallways.

 

MINIMUM REQUIREMENTS:

EDUCATION: High School Degree or GED Or Other Related Field

EXPERIENCE: 2-3 years Customer Service

SPECIALIZED KNOWLEDGE: Excellent communication and customer service skills. Ability to remain calm, friendly, at all times and in all situations. Ability to de-escalate issues and to escalate concerns as appropriate..

Job Title:  GUEST SERVICES ASSOCIATE PART-TIME SHIFT VARIES

Department Name:  GSH GUEST SERVICES

Location:  Good Samaritan Hospital

Hourly/Salaried:  Hourly

Employment Status: Part Time Position

Bi-Weekly Hours:60

Shift:  Shift Varies

Weekend Commitment:  Yes

Holiday Commitment:  Yes

On-Call Commitment:  No

Pay Grade: T21


Nearest Major Market: Cincinnati