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CLIENT TECHNOLOGIES ENGINEER

City:  Cincinnati
State:  OH
Job Requisition Number:  179403

Attention current TriHealth employees:

Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.

CLIENT TECHNOLOGIES ENGINEER: This position provides high quality and responsive client side support and customer service by analyzing customer service requests and performing problem determination and resolution. The position responds appropriately to customer requests for service and documents remediation concisely. Position Installs, diagnose,image, repair and upgrade computer hardware, software and equipment (printers, mobile devices). The position uses IS experience, including hardware, software, operating systems, operational and application knowledge and analytical tools to resolve issues. The person prioritizes and completes customer requests in a timely, thorough, accurate manner, with escalation on behalf of the customer to appropriate staff level. Also responsible as needed to monitor and update asset management inventory. Technical support and knowldege of over 200 complex, high risk applications many unique to Healthcare. Ability to install and configure every application. resolving application compatibility and interoperability isues for software and hardware. Diagnose and remediate viruses and malware. Be able to work efficiently within stringent time constraints to complete tasks that involve patient care systems, completing support tickets consistent with departmental Service Level Agreements. Provides first level (tier one) network, server and telecommunications support to over 200 off campus locations, as needed.

MINIMUM REQUIREMENTS:

EDUCATION: Associate's Degree Information Systems or Computer programming or Computer Science or related field, or equivalent combination of education and experience. A+ Certification or any CompTia, Microsoft, Apple, Cisco, EPIC or other IT industry certification. or any CompTia, Microsoft, Apple, Cisco, EPIC or other IT industry certification.

EXPERIENCE: 2-3 years

SPECIALIZED KNOWLEDGE: Microsoft OS, Deployment Technologies, Application management, Remote Mangement, Command-Line Protocols, Diagnostic Tools, Active Directory, Encryption, Certificates, written documentation skills..

TRIHEALTH VIDEO

Job Title:  CLIENT TECHNOLOGIES ENGINEER

Department Name:  TRIS INFORMATION SVCS

Location:  Norwood

Hourly/Salaried:  Hourly

Employment Status: Full Time Position

Bi-Weekly Hours:80

Shift: Day Shift

Weekend Commitment:  Yes

Holiday Commitment:  Yes

On-Call Commitment:  Yes


Nearest Major Market: Cincinnati

Job Segment: EMR, Engineer, Patient Care, Healthcare, Engineering