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Behavioral Health Navigator- Full Time- Day Shift

City:  Cincinnati
State:  OH
Job Requisition Number:  278399

Attention current TriHealth employees:

Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.

TriHealth is actively recruiting for a Behavorial Health Navigator for our Behavorial Health team in Cincinnati, Ohio.

 

Under supervision, this multi-functional position supports staff, management, and clinical personnel by executing specific, essential clerical and coordination duties. As initial contact to HOC for incoming referral inquiries, is responsible for referral processing and scheduling, along with ensuring documentation accuracy and integrity within the electronic records system (Epic). As needed, facilitates workflow throughput of referral and admission processes. As an experienced coordinator, has knowledge and leverages experiences to answer questions and provide guidance to applicable team members. Consistently displays empathy and professionalism while adhering to associated processes and tasks. Requires excellent communication skills with the ability to manage patient/family emotions and confrontational customers, as well as provides comfort with difficult topics. At times, deals with crisis situations; must be able to manage effectively. Positively communicates with both HOC staff and referral contacts and follows appropriate channels for problem identification and resolution. May serve as primary preceptor/mentor for new hire team members.

 

To be qualified for this position, you must meet the following minimum requirements:

  • EDUCATION: High School Degree or GED
  • EXPERIENCE: 1-2 years Clerical In a related field
  • SPECIALIZED KNOWLEDGE: Computer proficiency in MS Office, EPIC, typing proficiency, Medical terminology, excellent written and verbal communication, customer service, negotiation skills, and independent thinker.

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Job Title:  Behavioral Health Navigator- Full Time- Day Shift

Department Name:  BI3 BEHAVIORAL HLTH EXPANSION

Location:  Good Sam MOB

Hourly/Salaried:  Hourly

Employment Status: Full Time Position

Bi-Weekly Hours:80

Shift: Day Shift

Weekend Commitment:  No

Holiday Commitment:  No

On-Call Commitment:  No


Nearest Major Market: Cincinnati

Job Segment: Behavioral Health, EMR, Medical, Clerical, Hospice, Healthcare, Administrative