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Job Overview
In-House Position: This role serves as a liaison for a diverse range of laboratory customers. Responsibilities include procuring quality specimens from adult, geriatric, pediatric, and infant patients for diagnostic testing in accordance with CLIA, TJC, and CAP guidelines. Additionally, the role may involve performing EKGs on outpatients. Other duties include making and receiving telephone calls from customers, gathering data for service and billing, answering questions, and resolving issues. Documentation tasks include ensuring compliance with OIG guidelines, accurately interpreting and transcribing physician orders, and entering orders into LIS/HIS systems. The position may also involve receiving incoming specimens, entering patient demographics and test orders, labeling specimens, and distributing them to the appropriate lab departments for testing.
Location: Bethesda Butler Hospital, 3125 Hamilton Mason Rd, Hamilton, OH 45011
Work Hours:
- Full-time, 72 hours bi-weekly
- Day shift
- Weekend and holiday rotation
Job Requirements:
- High School Degree or GED
- Phlebotomy certification preferred
- No equivalent experience in lieu of degree
- 1-2 years of experience in Phlebotomy
Job Responsibilities:
- Adhering to processes and protocols for safety, confidentiality, and sample integrity
- Documenting all required information in expected timeframes
- Ensuring specimen integrity through accurate patient identification, data collection, and specimen handling
- Tackling complex tasks proactively and taking initiative as needed
- Emphasizing accuracy in all steps of the collection process and completing work accurately and timely
Working Conditions:
- Climbing - Occasionally
- Concentrating - Consistently
- Continuous Learning - Frequently
- Hearing: Conversation - Consistently
- Hearing: Other Sounds - Consistently
- Interpersonal Communication - Consistently
- Kneeling - Occasionally
- Lifting <10 Lbs - Consistently
- Lifting 50+ Lbs - Rarely
- Lifting 11-50 Lbs - Frequently
- Pulling - Occasionally
- Pushing - Occasionally
- Reaching - Consistently
- Reading - Consistently
- Sitting - Consistently
- Standing - Consistently
- Stooping - Occasionally
- Talking - Consistently
- Thinking/Reasoning - Consistently
- Use of Hands - Consistently
- Color Vision - Consistently
- Visual Acuity: Far - Consistently
- Visual Acuity: Near - Consistently
- Walking - Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community |
