Unit Coordinator Support Specialist - Labor & Delivery

Full Time l Day Shift - Bethesda North Hospital 

Location: 

10500 Montgomery Rd, Montgomery, OH 45242

Work Schedule: 

• Full Time - (72 hours bi-weekly)
• 7am - 7:30pm 
• 3rd or 4th Weekend rotation 
• Holiday rotation 

Job Overview:

As a Unit Coordinator in the Bethesda North Labor & Delivery unit, you will provide timely, on‑site support to physician end users, with a focus on the CPOE (Computerized Physician Order Entry) modules within TriHealth Connect. In addition to core Unit Coordinator responsibilities, you will help personalize CPOE settings, review workflows with individual physicians, and assist with system upgrades and optimization. You will also serve as a communication liaison to ensure smooth information flow between clinicians and the care team. This role includes performing clerical duties such as accurately transcribing physician orders for locations not yet live on TriHealth Connect. Strong interpersonal skills are essential, as you will communicate with respect and compassion while helping coordinate efficient patient flow.

Benefits: 

A comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement.   

Please view our benefits page:  https://careers.trihealth.com/what-we-offer/benefits  

Job Requirements:

High School Diploma or GED or GED (Required)

Up to 1 year experience (Required)

Job Responsibilities:

Demonstrates ability to appropriately respond to and prioritize work. Removes medications from the tube system and places in appropriate locked cabinet. Responds appropriately to emergency situations (i.e. Code Blue, Rapid Response Team, fire, Special Alert). Demonstrates knowledge/use of emergency systems, policies and procedures. Performs computer down time procedures according to unit/TriHealth guidelines. 

Demonstrates high level communication/interpersonal skills and success in resolution of problems, which is inclusive of critical thinking skills. Able to demonstrate patience, the ability to prioritize and multi-task. Demonstrates flexibility and a positive attitude. Communicates appropriately and effectively with internal and external customers (i.e. staff, patients, families, other departments, etc.). Relays accurate and complete information. Maintains confidentiality. Takes an active role in maintaining patient satisfaction (i.e. way-finding, quick response to call lights and phones, etc.). 

Demonstrates/maintains knowledge of organizational and unit changes. Supports organizational and unit changes. Acknowledges need for self-growth and accountability. Identifies areas for self-improvement. 

Maintains proficient knowledge of computer applications specific to unit/job (i.e. maintaining census, accurate scanning of documents, accurate transcription of physician orders in facilities not yet live on TriHealth Connect). Is knowledgeable of the function/operation of equipment specific to the role on the unit. 

Serves as an internal resource specialist to physicians who utilize TriHealth Connect within Good Samaritan Hospital and Bethesda North Hospital. Shares knowledge, expertise, and support with CPOE, personalization of CPOE, and upgrades and optimization. Serves as a communication liaison between the physicians, project coordinators, and TriHealth Connect specialists. 

Tracks and completes data gathering in relation to utilization of support. Identifies additional training needs of self and physicians, potential growth and expansion of position, and improvements that could be made in system/process.

Working Conditions:

Climbing - Rarely 

Concentrating - Consistently 

Continuous Learning - Frequently 

Hearing: Conversation - Consistently 

Hearing: Other Sounds - Frequently 

Interpersonal Communication - Consistently 

Kneeling - Occasionally 

Lifting <10 Lbs. - Occasionally 

Lifting 50+ Lbs. - Rarely 

Lifting <50 Lbs. - Occasionally 

Pulling - Rarely 

Pushing - Occasionally 

Reaching - Rarely 

Reading - Consistently 

Sitting - Consistently 

Standing - Rarely 

Stooping - Frequently 

Talking - Consistently 

Thinking/Reasoning - Consistently 

Use of Hands - Consistently 

Color Vision - Occasionally 

Visual Acuity: Far - Frequently 

Visual Acuity: Near - Consistently 

Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors:

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS... 

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello" 

• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist 

• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS... 

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met 

• Offer patients and guests priority when waiting (lines, elevators) 

• Work on improving quality, safety, and service

Respect: ALWAYS... 

• Respect cultural and spiritual differences and honor individual preferences

• Respect everyone's opinion and contribution, regardless of title/role

• Speak positively about my team members and other departments in front of patients and guests

Value: ALWAYS... 

• Value the time of others by striving to be on time, prepared and actively participating

• Pick up trash, ensuring the physical environment is clean and safe

• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste

Engage: ALWAYS... 

• Acknowledge wins and frequently thank team members and others for contributions. 

• Show courtesy and compassion with customers, team members and the community