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This position provides new hire and ongoing training for the Physician Revenue Cycle department including, but not limited to, Physician Billing, Coding, and Provider Enrollment. This team member will create/maintain SOPS and serve as a subject matter expert on various revenue cycle topics. Must be comfortable evaluating and providing feedback to team members regarding accuracy and quality of work. Requires demonstrated proficiency in Epic, Microsoft Applications, and the PB Revenue Cycle. The ability to collaborate with internal and external customers is essential. Position is 100% on-site in Norwood, OH.
Job Overview:
This position prepares, conducts, and coordinates training programs for employees and management. Is knowledgeable of and experienced with instructional needs assessment, design and evaluation. Uses good interpersonal skills and develops collaborative relationships with peers and customers. Exhibits creative problem solving and initiative in managing change and independently performs responsibilities and day to day tasks.
Job Requirements:
Bachelor's Degree in related field
Equivalent experience accepted in lieu of degree
AHA
Basic Life Support for Healthcare Providers (BLS) Instructor
Certification as appropriate, Licensure as appropriate
Intermediate knowledge of instructional needs assessment
Design, and evaluation and demonstrated understanding of learning, instructing, and instructional planning
2-3 years experience Professional in Healthcare or training, related to the area of education being supported
Job Responsibilities:
Prepares for and conducts training programs for TriHealth employees and management. Utilizes evidence-based data and applies adult learning principles and training methodologies in the development and design of training programs and materials.
Develops and implements a plan for professional develop. Develops collaborative relationships and contributes to an environment that promotes teamwork. Demonstrates the skill and flexibility to respond appropriately and quickly to unanticipated changes.
Participates in the assessment of customer and organizational needs. Prioritizes learning needs in collaboration with customers and peers as applicable.
Contributes to sound fiscal and time management within Corp Ed through efficient practices in the planning and delivery of training services.
Supports the evaluation of training delivery and outcomes. Initiates activities to improve quality and services in response to evaluation feedback.
Conducts information searches to identify evidence based/best practices when developing program content.
Assesses organizational needs based on quality reports and regulatory standards. Develops action plans and education to address needs and monitor for improved outcomes.
Other Job-Related Information:
Working Conditions:
Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Kneeling - Rarely
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Occasionally
Pulling - Rarely
Pushing - Rarely
Reaching - Rarely
Sitting - Frequently
Standing - Rarely
Stooping - Rarely
Talking - Consistently
Use of Hands - Frequently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community |
