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At TriHealth, we take pride in delivering exceptional care to our patients through collaborative teamwork, strong physician partnerships, and high-quality laboratory services. As a Laboratory Technician Representative, you'll be part of a dedicated team that ensures safe, efficient, and patient-focused lab operations—supporting care with precision, professionalism, and purpose.
Job Overview
This position provides technical support, assistance, and direction for the Lab's Outreach support staff and couriers. This position provides training regarding registration, specimen sorting, receiving, labeling, and test ordering using the HIS, LIS, and other systems. This position sorts, receives, orders, and labels samples. This position organizes reports and supplies to be delivered by the lab couriers, is familiar with client locations, and dispatches couriers for stat and routine pickups. This position coordinates routine and emergency service for lab vehicles and ensures proper reporting of accidents. This position orders collection supplies provided to Outreach clients, organizes inventory in storage room, and monitors supply requests for reasonable usage. This position also assists the Lab's customers and works with the Lab's customer support staff to investigate and resolve issues. This position coordinates the distribution of policies and procedures, documentation of quarterly fire drills, completion of annual mandatory education (AME), and other required activities. This position provides feedback for employee reviews, performance counseling, and service excellence recognition and contributes to special projects as needed.
Work location: Good Samaritan Hospital at 375 Dixmyth Avenue, Cincinnati, OH 45220
Work Hours:
- Full-time | 80 hours per bi-weekly pay period
- Monday–Friday | 6:00 AM – 2:30 PM
- Weekend rotation | Every 3rd weekend
- Holiday rotation | 1 per year
Minimum Required Qualifications
- Medical technology degree or related field (Equivalent experience accepted in lieu of degree)
- 2–3 years of experience in laboratory processing within a clinical or diagnostic lab setting
- Familiarity with lab workflows, medical terminology, and operational best practices
- Proficient in HIS and LIS systems; strong attention to accuracy in data entry
- Outstanding organizational and analytical problem-solving abilities, with a proactive mindset and attention to detail
- Clear and effective communication is essential—candidates must be able to convey information accurately, respectfully, and with appropriate urgency
Key Responsibilities
- Sorts, receives, registers, orders, labels, and distributes incoming specimens using HIS, LIS, or other systems. Achieves zero mislabelings. Trains Outreach support specialists to perform these tasks, serves as a resource for the staff, and works with department supervisors to direct the daily workflow for the shift. Communicates with Lab's customer support staff, processors, and registrars to investigate and resolve problems.
- Organizes pickup routes, supplies, and reports for the lab couriers. Dispatches couriers for routine and stat pickups, considering customer satisfaction, priorities, specimen stability, and testing locations. Arranges routine and emergency service for lab vehicles. Ensures that auto accident reporting procedure is followed.
- Orders supplies provided to customers for the proper collection and transport of specimens. Organizes and maintains inventory of supplies in lab storeroom; fills supply requests from customers and monitors quantities issued for appropriate usage.
- Coordinates the distribution of policies and procedures to staff; documents quarterly fire drills; compiles QA information and phlebotomy draw logs; ensures that staff completes annual mandatory education (AME) and other required activities. Performs clerical functions as needed (faxing, filing, etc.).
- Provides supervisor with feedback for employee reviews, performance counseling, and service excellence recognition; contributes to special projects as needed.
Working Conditions This position requires a combination of physical activity, cognitive engagement, and sensory attention, including:
- Consistently: Concentrating, Continuous Learning, Hearing (Conversation and Other Sounds), Interpersonal Communication, Lifting <10 lbs, Reaching, Reading, Sitting, Talking, Thinking/Reasoning, Use of Hands, Color Vision, Visual Acuity (Far and Near)
- Frequently: Climbing, Lifting 11–50 lbs., Pulling, Pushing, Standing, Walking
- Occasionally: Kneeling, Lifting 50+ lbs., Stooping
The role demands sustained attention to detail, interpersonal interaction, and both sedentary and active tasks throughout the workday
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community
Job keywords:
Clinical Laboratory Scientist (CLS), Clinical Laboratory Technologist, Histologist Technologist, Medical Laboratory Technologist (Medical Lab Tech), Medical Technologist (MT), Microbiology Technologist, Certified Clinical Laboratory Technician, Clinical Laboratory Technician (Clinical Lab Technician), Laboratory Assistant (Lab Assistant), Laboratory Technician (Lab Tech), Medical Laboratory Technician (MLT), Medical Laboratory Technicians (Medical Lab Technician), Medical Technician, Laboratory Technician, Lab Tech, Lab Operations, Specimen Processing, Clinical Laboratory, Lab Support, Diagnostic Services, Outreach Lab Services, Medical Laboratory |
