Coordinator Outpatient Laboratory

Join Our Team as an Outpatient Laboratory Coordinator at TriHealth!
Are you passionate about ensuring smooth operations and delivering exceptional patient care? In this role, you’ll provide leadership and support to lab assistants and couriers, oversee training and compliance, and collaborate across departments to optimize workflow. If you’re detail-oriented, organized, and ready to make an impact in a fast-paced healthcare environment, we’d love to hear from you!

Location:  Bethesda North Hospital at 10500 Montgomery Road, Cincinnati, OH 45242

Work Hours:

• Status: Full-time (80 hours biweekly)
• Shift: Day/Evening, typically 12:00 PM – 8:30 PM (may vary based on department needs)
• Schedule: Includes weekend and holiday rotation

Job Overview:

This position provides leadership and support for lab assistants and couriers. Trains, directs, schedules and assigns work. Coordinates employee departmental orientation, competency testing, compliance education, safety training, and other mandatory instruction. Edits employee time records. Works with department supervisors, lead techs, and other support service employees to develop efficient processes and procedures. Works with non-lab departments (e.g. registration, patient accounting, radiology, outside courier agency, etc.) to coordinate workflow and to troubleshoot and resolve issues. Order tests using LIS and HIS. Reviews test orders for accuracy and maintain QA records (submits monthly QA charts). Maintains inventory and orders supplies.

Job Requirements:

• Education: High School Diploma or GED (Required)
• Training: Formal Phlebotomy training (Required)
• Certification: Certified Phlebotomist (Preferred)
• Experience: 1–2 years of customer service in a healthcare setting (Preferred)
   

Job Responsibilities:

• Prioritize, organize, and manage workload effectively
• Ensure accuracy, quality, and completeness of work
• Handle complex assignments and delegate tasks as needed
• Demonstrate strong judgment and problem-solving skills
• Maintain thorough knowledge of procedures and quality assurance, including required documentation
• Assume duties and responsibilities of the supervisor when offsite or as delegated
   

Working Conditions:
Bending - 
Climbing - Rarely 
Concentrating - Consistently 
Continuous Learning - Frequently 
Hearing: Conversation - 
Hearing: Other Sounds - Occasionally 
Interpersonal Communication - Frequently 
Kneeling - Rarely 
Lifting <10 Lbs. - Occasionally 
Lifting 50+ Lbs. - Rarely 
Lifting <50 Lbs. - Rarely 
Pulling - Rarely 
Pushing - Occasionally 
Reaching - Occasionally 
Reading - Frequently 
Sitting - Frequently 
Standing - Frequently 
Stooping - Occasionally 
Talking - Consistently 
Thinking/Reasoning - Frequently 
Use of Hands - Consistently 
Color Vision - Occasionally 
Visual Acuity: Far - Occasionally 
Visual Acuity: Near - Frequently 
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS... 
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello" 
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist 
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS... 
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met 
• Offer patients and guests priority when waiting (lines, elevators) 
• Work on improving quality, safety, and service

Respect: ALWAYS... 
• Respect cultural and spiritual differences and honor individual preferences. 
• Respect everyone's opinion and contribution, regardless of title/role. 
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS... 
• Value the time of others by striving to be on time, prepared and actively participating. 
• Pick up trash, ensuring the physical environment is clean and safe. 
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS... 
• Acknowledge wins and frequently thank team members and others for contributions. 
• Show courtesy and compassion with customers, team members and the community