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GUEST SERVICES CONCIERGE

City:  Montgomery
State:  OH
Job Requisition Number:  175250

Attention current TriHealth employees:

Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.

GUEST SERVICES CONCIERGE: This position is responsible for enhancing the patient and guest experience. The Guest Services Concierge responds to the needs of patients and guests by providing a centralized on-demand service that addresses non-clinical needs. The Guest Services Concierge assists patients and guests with information about local area ammentities, restaurants, lodging, transportation, business services, daily in-house and errand running and store purchases. Guest Services Concierge offers both complimentary and nominal fee services, assisting patients and guests to have the best hospital experience possible. The Guest Services Concierge also helps with connecting patients and guests to additional TriHealth resources across the continuum of care. The Guest Services Coordinator reports to the Supervisor of Guest Services.

 

MINIMUM REQUIREMENTS:

EDUCATION: Graduate of an approved technical, professional, or vocational program Hospitality Management Customer Experience, Customer Service BLS/CPR (Basic Life Support for Healthcare Providers)

EXPERIENCE: 2-3 years Customer Service Other or related service industry Up to 1 year Customer Service Hospitality Management Customer Experience, Customer Service

SPECIALIZED KNOWLEDGE: Computer literate, articulate, professional appearance, .

TRIHEALTH VIDEO

 

Job Title:  GUEST SERVICES CONCIERGE

Department Name:  NRTH GUEST SERVICES

Location:  Bethesda North Hospital

Hourly/Salaried:  Hourly

Employment Status: Full Time Position

Bi-Weekly Hours:80

Shift:  Day/Evening Shift

Weekend Commitment:  Yes

Holiday Commitment:  Yes

On-Call Commitment:  No

Pay Grade: T25


Nearest Major Market: Cincinnati