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INTAKE SPECIALIST-DIVERSIFIED SERVICES

City:  Kenwood
State:  OH
Job Requisition Number:  174859

Attention current TriHealth employees:

Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.

INTAKE SPECIALIST-DIVERSIFIED SERVICES: This position is the first point of contact for customers accessing CH. Provides excellent customer service; answers questions and resolves issues while gathering confidential/sensitive information; enters registration data into the computer; schedules appointments; anticipates callers' needs and secures provisions for those needs; provides information; determines and triages emergent calls; explains services; communicates effectively with a diverse population and to a broad level of intellectual audiences; receives clients/visitors at the front window; enters data into different database systems and for a variety of CH customers; files clinical charts and maintains accurate and current filing system. Functions at a high level of productivity; correctly manages the phone system; possesses excellent communication and customer service skills; demonstrates resourcefulness and teamwork; has ability to function in a highly stressful atmosphere; has technical ability to operate multiple computer applications; is able to handle frequent interruptions; and holds a comprehensive knowledge of all CH services.

 

MINIMUM REQUIREMENTS:

EDUCATION: High School Degree or GED in General Studies

EXPERIENCE: 1-2 years Customer Service in Other-- clerical None

SPECIALIZED KNOWLEDGE: Highly proficient in Excel, Access, and other windows software and data entry. Excellent communication and customer service skills; flexible, organized..

Job Title:  INTAKE SPECIALIST-DIVERSIFIED SERVICES

Department Name:  TOSI KENWOOD ORTHOPEDICS

Location:  Kenwood

Hourly/Salaried:  Hourly

Employment Status: Full Time Position

Bi-Weekly Hours:80

Shift: Day Shift

Weekend Commitment:  No

Holiday Commitment:  No

On-Call Commitment:  No


Nearest Major Market: Cincinnati

Job Segment: Orthopedic, Clerical, Data Entry, Healthcare, Administrative